Income Protection (IP) claims

If you become sick or injured to the extent that you are absent from work for a prolonged period, Income Protection (IP) cover allows you to claim an insurance benefit from Rest.

What’s an Income Protection benefit claim?

Income Protection (IP) cover provides you with an income stream in the event that you’re unable to work for an extended period due to injury or sickness.

Our IP benefit aims to protect you financially by providing you with a monthly income which allows you to continue to pay living expenses, debts and treatment costs, and focus on your recovery.

Am I eligible for an IP benefit?

You may be eligible to receive an IP benefit, if you’re medically certified as being unable to work for longer than your waiting period (typically 60 days) and meet the other eligibility criteria in the policy. If you want to know more about an income protection claim, give us a call and we can check your account to see if you can make a claim.

What do I need to do to make an IP claim?

If you believe you may be eligible to claim an IP benefit, please follow the steps below to start the claim process:

Step 1:

You’ll need to have some basic information on hand before calling us. This will help us check if we can start a claim for you. Have ready: 

  • Your Rest member number
  • Your last day actively at work
  • The date you first consulted a doctor for the condition
  • Details of your employer(s) up to 12 months prior to your last day actively at work including:
    • Contact person
    • Phone number
    • Address
    • Email address

Step 2:
Call us on 1300 300 778 to start the conversation and obtain a claim form.

Step 3:
Complete and return the claim form and supporting documentation.