Customer Analyst

Permanent – Full time - Sydney CBD

Date posted
1 April 2019
Applications close
10 May 2019
  • Multiple positions available due to growth
  • Exposure to machine learning
  • Wynyard Location

About Us:

As one of Australia’s largest superannuation funds, Rest plays a role in the futures of around one in six working Australians. Our people are committed to delivering real benefits for our customers and making a difference as their fund for life – from their first job to their last. As a profit-to-member fund, we put our members first.

At Rest we have a culture built around our values, customer focus, collaboration, courage, integrity and trust. We empower our people to make a difference to our customers and in their own life. We are proud to offer benefits including an open plan modern working environment, flexible working, health and wellbeing programs and tailored development plans to support you be the best you can be.

The Job:

The Customer Analytics team is responsible for developing analytical solutions to support a broad spectrum of business needs. They find innovative connections through data mining that provide the business with deep insights into the current and likely future behaviour of Rest’s members and employers.

As the Customer Analyst, you will support enterprise member strategy to define the parameters for various campaigns, unlocking the truth behind what they want to achieve and understand. You will draw on data for segmentation, lifetime value, integrated channel strategy and member experience (focussing on key journeys).

Key responsibilities for the role include:

  • Develop and deliver pre-campaign analysis, targeting and post implementation reviews
  • Create and Implement customer behavioural analysis, predictive models and trigger detection techniques
  • Develop and maintain new Tableau dashboards to support analytical solutions
  • Contribute to projects designed to understand key business behaviours that drive customer acquisition, retention, and engagement
  • Participate in projects to understand competitor behaviour, products & performance
  • Collaborate with business owners to identify information needs.

To be successful in this role you will be able to demonstrate:

You have previous experience as Data/Campaign Analyst (or similar role) where you are highly proficient with engaging with stakeholders to define the campaign. You are confident taking briefs, challenging the requirements to shape what is needed. You will bring excellent verbal communication skills where you can translate technical jargon to suit your stakeholder. You will have a true passion for data analytics. Technically you will have: 
  • Solid experience with a range of databases including direct marketing databases
  • Strong SQL, Tableau and R and cloud based technologies (eg Redshift)
  • Experience in interpreting and deploying predictive models.

For one of our roles, we seek experience with Open Source technology, Python, Java, Perl and any exposure to machine learning.

At Rest we believe that everyone has the power to make a difference and we offer an inclusive and diverse environment that values the qualities and backgrounds that our people bring to the team. We encourage open and diverse thinking, collaboration, innovation and high performance.

What’s in it for you:

Apart from the opportunity to genuinely make a difference in people’s lives, a competitive salary and flexibility around working days and hours is on offer, along with a genuine career opportunity working with passionate, collaborative, intelligent high-achievers in a company that values the personal qualities and background of each person in the team.

How to apply:

If this sounds like you, learn more about your next opportunity at Rest to create happier tomorrows for our customers and in your own life at

Please note only people with the right to work permanently in Australia will be considered. 

To apply, please email your CV and cover letter addressing the points above to

Applications close 10th May 2019.

To apply, click on the “Apply Now” button, fill in the form, attach your CV and cover letter addressing the points above. We look forward to hearing from you.

This website is provided by Retail Employees Superannuation Pty Limited ABN 39 001 987 739, AFSL 24 0003, trustee of Retail Employees Superannuation Trust ABN 62 653 671 394, of which Rest Super, Rest Corporate, Rest Pension and Acumen are part. It contains general advice that has been prepared without taking account of your objectives, financial situation or needs. Before acting on the information or deciding whether to acquire or hold a product, consider its appropriateness and the relevant Product Disclosure Statement (PDS), which is available on this website.

Rest Advice is provided by Rest Advisers as authorised representatives of Link Advice Pty Ltd ABN 36 105 811 836 AFSL 258145

Awards and ratings are only one factor to consider when deciding how to invest your super. Further information regarding these awards can be found at Past performance is not an indicator of future performance. SuperRatings Pty Limited does not issue, sell, guarantee or underwrite this product. Go to for details of its ratings criteria. For further information about the methodology used by Chant West, see