Application Management Lead

Permanent – Full time - SydneyCBD

Date posted
10 April 2019
Applications close
1 May 2019
  • Manage the application portfolio at Rest
  • Technology enabled offices – 5 mins walk from Wynyard
  • Culture promoting flexibility and autonomy


About Us:

As one of Australia’s largest superannuation funds, Rest plays a role in the futures of around one in six working Australians. Our people are committed to delivering real benefits for our customers and making a difference as their fund for life – from their first job to their last. As a profit-to-member fund, we put our members first and pride ourselves on living our values of customer focus, collaboration, courage, integrity and trust.

At Rest we have a culture built around our values, empowering our people to make a difference to our customers and in their own life. We are proud to offer benefits including an open plan modern working environment, flexible working, health and wellbeing programs and tailored development plans to support you be the best you can be.

The Job:

We are currently looking to bring onboard an Application Management Lead. Your role will manage the IT applications portfolio (business and online) across the Rest landscape including applications services governance, lifecycle management, capacity and availability management.

Managing a team of four, you will report into the Head of IT Maintenance and Support, working as an integral part of their leadership team. This role has a focus on continuous improvement across the application portfolio as well as strategic goals and initiatives.

Key responsibilities for the role include:

  • Governance of applications services across the portfolio
  • Development and maintenance of a comprehensive and forward looking (3 years plus) applications lifecycle management plan
  • Review of applications solutions, providing approval to ensure alignment with Rest’s support model
  • Set clear expectations, monitor and establish strong relationships with all applications vendors in line with contractual agreements and SLAs
  • Manage continuous improvements across the applications portfolio through the delivery of upgrades and enhanced solutions functionality
  • Define and implement a release management process across the application portfolio
  • Ensure services provided by the team (including vendors) are of outmost quality and in line with agreed OLAs/SLAs
  • Development of an ongoing and forward-looking training program for the applications team and Rest staff to ensure efficient support coverage and use of applications
  • Build capability within the Applications team by providing active management of performance and development
  • Assess business process requirements and workflows to identify possible applications solutions that will improve business efficiency
  • Provide support and problem resolution for application issues across the portfolio
  • Manage the applications portfolio budget.

To be successful in this role you will be able to demonstrate:

Qualifications:
 
  • Relevant tertiary or technical qualifications in IT
  • ITIL v3 qualifications.
Required experience, understanding or credentials including:
 
  • Proven experience in an application manager/lead role
  • Demonstrated expertise in applications support customer facing roles
  • Proven knowledge of system design, development, implementation, and user support principles and practices.
  • Ability to communicate technical information to a non-technical audience
  • Excellent ability to understand business processes and leverage application solutions to simplify
  • Demonstrated experience in delivering end user training.
  • Proven experience and highly developed skills in managing the change and release management processes.

At Rest we believe that everyone has the power to make a difference and we offer an inclusive and diverse environment that values the qualities and backgrounds that our people bring to the team. We encourage open and diverse thinking, collaboration, innovation and high performance.

What’s in it for you:

Apart from the opportunity to genuinely make a difference in people’s lives, a competitive salary and flexibility around working days and hours is on offer, along with a genuine career opportunity working with passionate, collaborative, intelligent high-achievers in a company that values the personal qualities and background of each person in the team.

How to apply:

If this sounds like you, learn more about your next opportunity at Rest to create happier tomorrows for our customers and in your own life at http://www.rest.com.au/about-rest/careers

Please note only people with the right to work permanently in Australia will be considered. 

To apply, please email your CV and cover letter addressing the points above to careers@rest.com.au

Applications close 1st May 2019.

To apply, click on the “Apply Now” button, fill in the form, attach your CV and cover letter addressing the points above. We look forward to hearing from you.

This website is provided by Retail Employees Superannuation Pty Limited ABN 39 001 987 739, AFSL 24 0003, trustee of Retail Employees Superannuation Trust ABN 62 653 671 394, of which Rest Super, Rest Corporate, Rest Pension and Acumen are part. It contains general advice that has been prepared without taking account of your objectives, financial situation or needs. Before acting on the information or deciding whether to acquire or hold a product, consider its appropriateness and the relevant Product Disclosure Statement (PDS), which is available on this website.

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Awards and ratings are only one factor to consider when deciding how to invest your super. Further information regarding these awards can be found at Rest.com.au/about-Rest/awards. Past performance is not an indicator of future performance. SuperRatings Pty Limited does not issue, sell, guarantee or underwrite this product. Go to www.superratings.com.au for details of its ratings criteria. For further information about the methodology used by Chant West, see www.chantwest.com.au