Application Specialist

Full-time - Sydney

Date posted
17 October 2021
Applications close
13 October 2021
  • Be part of a highly supportive forward-thinking team
  • Develop your skills and be recognised for your contribution
 
About Us

As one of Australia’s largest profit-to member superannuation funds, our mission is to help our members achieve their personal best retirement outcomes. Rest supports over 129,000 contributing employers, around 1.8 million members and has more than $60 billion of funds under management.

Culture

Our team at Rest enjoy a positive culture built around our core values “The Rest Effect”. We seek excellence in everything we do, are dynamic and innovative in the way we work, are always accountable, we are champions of our members and we succeed together.

About the Job  

Be part of the wider Innovation and Transformation Group - who are accountable for planning and preparing the organisation for the future through strategic technology innovation as well as charting our business strategy and executing for today and tomorrow.

As the Specialist you are responsible for the ongoing maintenance and support of the Rest’s application portfolio.

Key responsibilities include:
 
  • Providing technical support and day to day management and resolution of all business incidents and requests, in line with agreed SLAs and processes.
  • Support and maintain enterprise applications throughout the lifecycle including Atlassian Suite, Chris21, SharePoint, Tableau, LMS as well as bespoke in-house systems.
  • Coordinating activities with external vendors and internal stakeholders in a professional manner to ensure high level of customer satisfaction
  • Anticipate and address potential issues before they become a problem including escalating unresolved issues and formulating a plan to address keeping all stakeholders informed
  • Work with the broader team to ensure application issues/requests are fulfilled including applications security enhancements
  • Contribute to Application Services documentation including user guides, technical documentation and reporting.
  • Implement and manage deployment of changes to all business applications and services including developing, writing and/or maintaining technical documentation and training for supported solutions
  • Create test scripts and undertake Release Verification Testing for all business solutions upgrades/deployments to ensure systems reliability and minimal business disruptions and report performance remediation activities for all business solutions to stakeholders as required
 
About You: 

Knowledgeable and delivery focused with excellent customer service skills.
 
Qualifications:
 
  • Relevant tertiary or technical qualifications in Application Support
     
Required experience, understanding or credentials including:
 
  • Experience in support and operation of applications in a service desk environment, and service desk roles in an ITIL environment, utilising service management software such as ServiceNOW, JIRA and Confluence is desirable
  • Proven experience in supporting IT Service Management in an ITIL-aligned environment
  • Experience with Agile methodologies and ways of working
  • Understanding of integration infrastructures and APIs
  • Management of cloud-based infrastructure
  • Demonstrated experience writing test scripts and performing testing for new and upgraded applications
  • Understanding of application and infrastructure monitoring tools and processes
  • Excellent oral and written communication skills with the proven ability to liaise and negotiate effectively with people internal and external to the organisation.
  • Self-driven and able to work independently, with good planning and organisational skills, with the ability to meet deadlines within short time frames and to manage changing priorities.
  • Able to adapt and operate in a fast-paced changing environment
  • Demonstrated experience and ability to operate collaboratively in a team, contributing positively to team operations and working relationships.
  • Strong knowledge of the SDLC
  • Exceptional customer service skills
 
At Rest we believe that everyone has the power to make a difference and we offer an inclusive and diverse environment that values the qualities and backgrounds that our people bring to the team. We encourage open and diverse thinking, collaboration, innovation and high performance.

Benefits 

We value and support our team members by offering a great range of benefits, including but not limited to; 
  • flexible work environment
  • an open plan and modern office 
  • health and wellbeing programs
  • tailored development plans to support you to achieve your personal best career outcome 
 
If this sounds like you, apply now by submitting your resume and an optional covering letter summarising your experience and outlining why you are interested in the role or email careers@rest.com.au

To learn more about your next opportunity at Rest visit  http://www.rest.com.au/about-rest/careers

Please note only people with the right to work in Australia will be considered. 
 
To apply, click on the “Apply Now” button, fill in the form, attach your CV and cover letter addressing the points above. We look forward to hearing from you.