Employer Digital Channel Manager

Full-Time - Sydney - CBD

Date posted
2 May 2019
Applications close
31 May 2019

About Us

As one of Australia’s largest superannuation funds, Rest plays a role in the futures of around one in six working Australians. Our people are committed to delivering real benefits for our customers and making a difference as their fund for life – from their first job to their last. As a profit-to-member fund, we put our members first.

At Rest we have a culture built around our values, customer focus, collaboration, courage, integrity and trust. We empower our people to make a difference to our customers and in their own life. We are proud to offer benefits including an open plan modern working environment, flexible working, health and wellbeing programs and tailored development plans to support you be the best you can be.

About the Job

“By developing strong relationships with our strategic partners, we can deliver even more effective strategies to advise, educate and engage our members”. This is the key purpose of our Employer Marketing team and the Digital Channel Manager will play a pivotal role in achieving this.
As the Digital Channel Manager, you will lead and drive the strategic direction of the employer digital marketing channel. You will work collaboratively with the business to develop and deliver digital solutions across multi-channel, integrated marketing and communications programs to track employer engagement and retention to achieve our strategic goals. By joining our Employer Marketing team, you will be part of a team that will change the way that we digitally engage with our partners.

Key responsibilities include:

  • End to end digital development of systems and solutions, including but not exclusive to business case development, scoping, UX and testing, content strategy, design, build and implementation, plus ongoing maintenance as required
  • Ensure compliance, compatibility and integration within our digital ecosystem, legacy systems and supplier networks
  • Translate the business’ requirements into technical scope and detailed project plans, timelines, budgets and supplier briefs and delivery expectations
  • Development and delivery of digital campaigns in accordance with strategy and shared company and business unit goals
  • Responsible for the implementation of customer journey optimisation and UX for digital advice and education
  • Responsible for tracking and managing continuous improvement process for our digital service propositions and solutions
  • Develop, manage and grow internal stakeholder relationships to deliver digital solutions to support strategic.

About You:

You are a passionate and experienced digital marketing professional keen to join an organisation to make a difference. With experience either on corporate or agency side, you will bring extensive knowledge in driving band awareness and engagement through various digital channels. You will demonstrate strengths in leading and influencing managed service providers to deliver the best solutions possible, ensuring our brand integrity is retained. Your understanding of SEO methodologies and analytics will be essential in setting up appropriate strategies to engage with our audience. You possess sophisticated communication skills to manage stakeholders appropriately as you track, evaluate and report on campaign effectiveness and success.

Tertiary qualifications in a marketing, digital, advertising or related discipline is essential as is experience in a highly regulated environment, preferably financial services or superannuation.

At Rest we believe that everyone has the power to make a difference and we offer an inclusive and diverse environment that values the qualities and backgrounds that our people bring to the team. We encourage open and diverse thinking, collaboration, innovation and high performance.

If this sounds like you, apply now by submitting your resume and a covering letter summarising your experience and outlining why you are interested in the role or email careers@rest.com.au

Visit our website to learn more about your next opportunity at Rest to create happier tomorrows for our customers and in your own life at http://www.rest.com.au/about-rest/careers

Please note only people with the right to work permanently in Australia will be considered. 

To apply, click on the “Apply Now” button, fill in the form, attach your CV and cover letter addressing the points above. We look forward to hearing from you.

This website is provided by Retail Employees Superannuation Pty Limited ABN 39 001 987 739, AFSL 24 0003, trustee of Retail Employees Superannuation Trust ABN 62 653 671 394, of which Rest Super, Rest Corporate, Rest Pension and Acumen are part. It contains general advice that has been prepared without taking account of your objectives, financial situation or needs. Before acting on the information or deciding whether to acquire or hold a product, consider its appropriateness and the relevant Product Disclosure Statement (PDS), which is available on this website.

Rest Advice is provided by Rest Advisers as authorised representatives of Link Advice Pty Ltd ABN 36 105 811 836 AFSL 258145

Awards and ratings are only one factor to consider when deciding how to invest your super. Further information regarding these awards can be found at Rest.com.au/about-Rest/awards. Past performance is not an indicator of future performance. SuperRatings Pty Limited does not issue, sell, guarantee or underwrite this product. Go to www.superratings.com.au for details of its ratings criteria. For further information about the methodology used by Chant West, see www.chantwest.com.au