Providing you access to appropriate and affordable insurance cover
We’ll design our insurance offerings to be flexible and value for money.
When we design our automatic insurance cover (for our members who receive insurance by default, without asking) we’ll assess their likely insurance needs based on a range of factors such as life-stage, demographics, work status, and the ability to be insured elsewhere.
We currently cancel your insurance cover if we haven’t received any money in your account for 13 continuous months and you haven’t told us you want to keep it.
We’ll write to you before your insurance cover is cancelled and let you know how you can keep your cover if you still need it.
If your insurance is cancelled because there isn’t enough money in your account, we’ll make it easy to restart your account if you still want the cover, you’ll just need to let us know you want to keep it and have enough money in the account within 60 days to cover premiums and fees.