Rest will be contacting and remediating current and past members who experienced a delay in the transfer of their superannuation from Rest Super into another superannuation fund between 1 January 2014 and 2 May 2018.
Between 1 January 2014 and 2 May 2018, Rest required members to provide an employment termination date or separation certificate before a request to rollover to another superannuation fund was processed. This led to the delay in processing the rollover requests for some members.
What has changed?
From 3 May 2018, Rest no longer requires members to confirm the termination of their employment before processing a rollover request.
What we need from you
Rest will contact all affected members by mail and will inform them of the remediation process, including how to contact Rest if there are any additional questions or concerns. If we have a mobile number or email address on record, we’ll also use these contact details to let members know a remediation letter has been sent by post.
If you haven't changed your postal address since you left Rest, you don't need to contact us - we'll send the letter to the address we have on our records.
If you have changed address, please contact us by 19 March 2021 to let us know your new address details. Contact us via Live Chat or call us on 1300 300 778 - listen for the remediation option and press 1.