Completing your online payment form to claim extra super owing to you

Thanks for your interest in using our online payment form to receive a compensation payment on your former super account with Rest. The online payment form has now closed. The good news is that you’ll still be able to claim the amount owing to you using a different process.

What happens now?

If you didn’t get the opportunity to complete the online payment form by 30 April 2021, the compensation amount owing to you will now be transferred to a new Rest Super account we’ll open for you.

Your new account should be set up by 30 May 2021 including your compensation balance.

This means you’ll be able to request payment of your compensation from this new account from 1 June 2021. If you have an account with another super fund, you’ll be able to transfer your Rest account to that fund. You can transfer your super through your myGov account, or by contacting your other super fund.

What happens if I don’t do anything?

If there’s no activity on your new Rest account for 16 months, your account will be transferred to the Australian Taxation Office (ATO) in line with rules around low balance inactive accounts. Your compensation payment also included an estimated amount to cover fees payable in your new Rest account for a period of 16 months.

Will I still receive the full amount owing to me?

Yes, the full amount outlined in our letter to you is still available to you – you’ll just need to access it in a different way now that online payment applications have closed.

We’re here to help

If you have any questions about claiming extra super owing to you, contact us via LiveChat Monday to Friday 8am – 10pm, Saturday 9am – 6pm or Sunday 10am – 6 pm. Or call us on 1300 300 778 Monday to Friday 8am – 10 pm (AEST).