In the 2023 financial year, Rest paid approximately 11,961 insurance claims for death (including terminal illness), total and permanent disability and income protection, worth approximately $463.2 million dollars.*

Making a claim

If you're thinking about making a claim, you need to determine which type it relates to from the four options below.

How long will it take for my claim to be processed?

At Rest, we do our best to payout eligible members as quickly as possible. You’ll be assigned a dedicated claims manager, who will review the information you’ve provided. They may need to ask for more information (such as medical and employment information), to make a decision on your claim. It’s important you contact us as soon as you think you may have a claim, so we can help you to get the process started.

Factors that can impact the timing or result of your claim may include:

  • claim type
  • complexity of your case
  • missing information
  • investigation of claim
  • information from medical practitioners

We will do everything we can to try and make this process as quick and painless as possible.

What is the claim process?

The claim process typically has 5 key steps:

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Contact us

Call us and let us know what happened: 1300 300 778

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Account check

There’s some criteria you need to meet to make a claim, so we’ll check your account when you call to make sure you can start a claim

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Claim lodgement and assessment

If we can start a claim for you, we’ll do this over the phone and lodge your claim with our insurer for assessment. We may request more information from you to help with this

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Claim review

If your claim isn’t accepted, we’ll review our insurer’s decision independently to make sure its fair and reasonable. If your claim is accepted, we (either Rest or our insurer) will review the information received so we can let you know what is required to receive your payment

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We’ll let you know the final decision and next steps

We're here to help


Start a claim

We’re here to help. Gather the basic information suggested in the ‘Make a claim’ section - and call us to start the conversation.

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Advice when you need it

Getting professional advice shouldn’t be scary. We’ve made it easy for members to get in touch – usually at no extra cost.^

*Internal claims data.

^Rest financial advice is provided by Rest Advisers as authorised representatives of Link Advice Pty Ltd ABN 36 105 811 836 AFSL 258145. For advice on complex situations such as pre-retirement, pensions or retirement the cost will depend on the topic and the member’s circumstances.