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Claiming with Rest

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We understand you’re going through a difficult time, so we’ve made claiming as simple as we can.

In the 2021 financial year, Rest paid 11,429 insurance claims for death (including terminal illness), total and permanent disability and income protection, worth approximately 510 million dollars.*

Making a claim

If you're thinking about making a claim, you need to determine which type it relates to from the four options below.
 

Insurance

Death claims

Have you lost a loved one?

Find out more
Man in wheelchair teaser new

TPD claims

Have you become totally and permanently disabled as a result of becoming sick or injured?

Find out more
Protection

IP claims

Have you become unable to work for an extended period due to sickness or injury? This is generally 60 days. Check your waiting period in MemberAccess.

Find out more
Health

TI claims

Have you been diagnosed with an illness which has a life expectancy of less than 12 to 24 months?

Find out more

How long will it take for my claim to be processed?

At Rest, we do our best to payout eligible members as quickly as possible. While your dedicated claims manager works through your claim, they may need to ask for detailed information, that they’ll need to review. It’s important you contact us as soon as you think you may have a claim, so we can work through it with you.

Factors that can impact the timing or result of your claim may include:

  • claim type
  • complexity of your case
  • missing information
  • investigation of claim
  • information from medical practitioners
We will do everything we can to try and make this process as quick and painless as possible.

What is the claim process?

The claim process typically has 5 key steps:

Number1

Contact us

Call us and let us know what happened: 1300 300 778

Number2

Eligibility check

There’s some criteria you need to meet to make a claim and so we’ll check your account to see if you’re eligible

Number3

Claim lodgement and assessment

If you qualify we’ll lodge your claim with our insurer for assessment. We may request more information from you to help with this

Number4

Claim review

We’ll review our insurer’s assessment and make a fair and reasonable decision

Number5

Decision

We’ll let you know the final decision and next steps

We're here to help

Call

Start a claim

We’re here to help. Gather the basic information suggested in the ‘Make a claim’ section - and call us to start the conversation.

1300 300 778
Advice 2

Advice when you need it

Getting professional advice shouldn’t be scary. We’ve made it easy for members to get in touch – usually at no extra cost.^

Learn more Book online
 
Icon of Start a claim

Important reading

Rest Super or Rest Corporate insurance guide

Rest Super or Rest Corporate PDS

 

*Internal claims data.

^Rest financial advice is provided by Rest Advisers as authorised representatives of Link Advice Pty Ltd ABN 36 105 811 836 AFSL 258145. For advice on complex situations such as pre-retirement, pensions or retirement the cost will depend on the topic and the member’s circumstances.