We understand you’re going through a difficult time, so we’ve made claiming as simple as we can.

In the 2021 financial year, Rest paid 11,429 insurance claims for death (including terminal illness), total and permanent disability and income protection, worth approximately 510 million dollars.*

Making a claim

If you're thinking about making a claim, you need to determine which type it relates to from the four options below.

How long will it take for my claim to be processed?

At Rest, we do our best to payout eligible members as quickly as possible. While your dedicated claims manager works through your claim, they may need to ask for detailed information, that they’ll need to review. It’s important you contact us as soon as you think you may have a claim, so we can work through it with you.

Factors that can impact the timing or result of your claim may include:

  • claim type
  • complexity of your case
  • missing information
  • investigation of claim
  • information from medical practitioners
We will do everything we can to try and make this process as quick and painless as possible.

What is the claim process?

The claim process typically has 5 key steps:


Contact us

Call us and let us know what happened: 1300 300 778


Eligibility check

There’s some criteria you need to meet to make a claim and so we’ll check your account to see if you’re eligible


Claim lodgement and assessment

If you qualify we’ll lodge your claim with our insurer for assessment. We may request more information from you to help with this


Claim review

We’ll review our insurer’s assessment and make a fair and reasonable decision



We’ll let you know the final decision and next steps

We're here to help


Start a claim

We’re here to help. Gather the basic information suggested in the ‘Make a claim’ section - and call us to start the conversation.

Advice 2

Advice when you need it

Getting professional advice shouldn’t be scary. We’ve made it easy for members to get in touch – usually at no extra cost.^

*Internal claims data.

^Rest financial advice is provided by Rest Advisers as authorised representatives of Link Advice Pty Ltd ABN 36 105 811 836 AFSL 258145. For advice on complex situations such as pre-retirement, pensions or retirement the cost will depend on the topic and the member’s circumstances.