Claiming with Rest
Total and Permanent Disability (TPD)
Have you become totally and permanently disabled as a result of becoming sick or injured? You may be also eligible to claim for Permanent Incapacity (PI).
Income Protection (IP)
Have you become unable to work for an extended period due to sickness or injury? This is generally 60 days. Check your waiting period in MemberAccess.
Terminal Illness (TI)
Have you been diagnosed with an illness which has a life expectancy of less than 24 months?
How to make a claim for a Rest member as a third-party representative
If you are a third-party representative making a claim for a Rest member, there's specific information you need to provide.
Contact us
Let us know what’s happened from either the Insurance menu in your Rest account online, or by calling us on 1300 300 778.
Account check
There’s some criteria you need to meet to make a claim, so we’ll check your account when you call to make sure you can start a claim
Claim lodgement and assessment
Claim review
If your claim is accepted, we’ll check your information and let you know what’s needed for payment. If it isn’t accepted, we’ll independently review the decision to ensure it’s fair.
Decision
We’ll let you know the final decision and next steps
Contact us
Let us know what’s happened from either the Insurance menu in your Rest account online, or by calling us on 1300 300 778.
Account check
There’s some criteria you need to meet to make a claim, so we’ll check your account when you call to make sure you can start a claim
Claim lodgement and assessment
Claim review
If your claim is accepted, we’ll check your information and let you know what’s needed for payment. If it isn’t accepted, we’ll independently review the decision to ensure it’s fair.
Decision
We’ll let you know the final decision and next steps
Our claims philosophy
Start a claim
You can start a claim by logging in to your Rest account online and going to the Insurance menu, or by calling us on 1300 300 778 from 8am to 6pm AEST/AEDT weekdays.
Advice when you need it
Getting professional advice shouldn’t be scary. We’ve made it easy for members to get in touch – usually at no extra cost.^
Interpreter Services
Do you need a translator to help with your Rest account? We offer help in over 160 languages. Call between 8am to 8pm (AEST/AEDT) to find out more.
您需要翻译来帮助您处理 Rest 帐户的问题吗？我们可以提供超过 160 种语言的翻译。请在上午 8 点至晚上 8 点（澳大利亚东部标准时间/澳大利亚东部夏令时）之间致电以了解更多的信息
"क्या आपको अपने Rest Super खाते में सहायता के लिए अनुवादक की आवश्यकता है? हम 160 से अधिक भाषाओं में सहायता प्रदान करते हैं। अधिक जानने के लिए सुबह 8 बजे से रात 8 बजे (AEST/AEDT) के बीच कॉल करें"
Deaf, hearing or speech impaired
You can use the National Relay Service (NRS) to contact us Monday to Friday 8am - 8pm (AEST/AEDT).
- Contact the NRS and choose your preferred Service
- Give the NRS our number 1300 300 778
