Making a claim
If you're thinking about making a claim, you need to determine which type it relates to from the four options below.
TPD claims
Have you become totally and permanently disabled as a result of becoming sick or injured?
IP claims
Have you become unable to work for an extended period due to sickness or injury? This is generally 60 days. Check your waiting period in MemberAccess.
TI claims
Have you been diagnosed with an illness which has a life expectancy of less than 24 months?
Contact us
Call us and let us know what happened: 1300 300 778
Account check
There’s some criteria you need to meet to make a claim, so we’ll check your account when you call to make sure you can start a claim
Claim lodgement and assessment
If we can start a claim for you, we’ll do this over the phone and lodge your claim with our insurer for assessment. We may request more information from you to help with this
Claim review
If your claim isn’t accepted, we’ll review our insurer’s decision independently to make sure its fair and reasonable. If your claim is accepted, we (either Rest or our insurer) will review the information received so we can let you know what is required to receive your payment
Decision
We’ll let you know the final decision and next steps
Start a claim
We’re here to help. Gather the basic information suggested in the ‘Make a claim’ section - and call us to start the conversation.
Advice when you need it
Getting professional advice shouldn’t be scary. We’ve made it easy for members to get in touch – usually at no extra cost.^
