Income Protection (IP) claims

If you become sick or injured to the extent that you are absent from work for a prolonged period, Income Protection (IP) cover allows you to claim an insurance benefit from Rest.

What’s an Income Protection benefit claim?

Income Protection (IP) cover provides you with an income stream in the event that you’re unable to work for an extended period due to injury or sickness.
Our IP benefit aims to protect you financially by providing you with a monthly income which allows you to continue to pay living expenses, debts and treatment costs, and focus on your recovery.

Am I eligible for an IP benefit?

You may be eligible to receive an IP benefit if you’re medically certified as disabled (either total disability or partial disability) continuously for more than the relevant waiting period that applies to you, subject to meeting certain eligibility criteria. If you think you may be eligible for an IP claim then it’s important you contact us as soon as possible.

What do I need to do to make an IP claim?

If you believe you may be eligible to claim an IP benefit, follow the following steps below to start your claim process:

Step 1:
You’ll need to have some basic information on hand before calling us. This will help us assess your eligibility. Have ready:
  • Your Fund member number
  • Your Last Day Actively at Work (LDAW)
  • The date you first consulted a doctor for the condition
  • Details of your employer(s) up to 12 months prior to LDAW including:
    • Contact person
    • Phone number
    • Address
    • Email address.

Step 2:
Call us on 1300 300 778 to start the conversation and obtain a claim form.

Step 3:
Complete and return the claim form and supporting documentation.