We know that experiencing the death of a loved one is a difficult time for you. It may be challenging to deal with the important paperwork involved, so we’re here to help you.

What is a Death benefit claim?

Death cover is available for eligible Rest members which provides a lump sum, or if chosen, a pension to the member’s beneficiaries in the event of their death.

A death benefit is the money payable on the death of a Rest member and consists of:

  • the deceased’s account balance net of any applicable fees and taxes and;
  • any insured benefits that may be payable.

While the claim is under review, it is important to note that the late member’s account is still considered active and the account balance will remain invested in the investment options which applied prior to the member passing.

The investment of the funds may result in a fluctuation of the account balance according to market performance and therefore may be higher or lower.

If you have any queries in relation to this and are an executor or believe you are a beneficiary, you may contact us to discuss or alternatively, seek your own professional advice.

Who can a death benefit be paid to?

If you believe a loved one, who passed away, may have insurance in their Rest account and named you and/or others as a beneficiary, you may be eligible to receive a nominated amount as a lump sum payment, or if chosen, a pension.

By law, the Trustee can only pay a death benefit to any one or more dependants of the deceased member and the Legal Personal Representative (LPR) of the deceased member’s estate.

The Trustee can only pay the death benefit to another person if there are no dependants or LPR.

When deciding who to pay, the Trustee will review the deceased member’s circumstances, any documented wishes, and who relied on the deceased member for support at the date of death.

Where a valid binding beneficiary nomination has been made, the Trustee will pay the benefit in accordance with the binding beneficiary nomination. The binding beneficiary nomination will be valid if it has not lapsed and the nominated person(s) can provide evidence to confirm that they were a dependant at the time of the death of the deceased member or they are the LPR of the estate.

What do I need to do to make a Death claim?

If a Rest member has passed away and you would like to notify us of this and potentially make a claim, please follow the steps below to start the process:

Step 1: 
You’ll need to have some basic information on hand before calling us. This will help us check if we can start a claim. Have ready:

  • the member’s Rest member number
  • the member’s date of death
  • details of the member’s dependants or Legal Personal Representative

Step 2:
Call us on 1300 300 778 to start the conversation.

Step 3:
Complete and submit your claim.