How do I?

These are some questions frequently asked by employers when managing employee super.

Managing super

How do I add a new employee who is already an existing member of Rest?

If you have employees with existing Rest accounts, they’ll need to supply us with specific information, and we’ll link them to your business. Follow these easy steps:

have your employee complete the Standard Choice Form and give it back to you.
enter the details they’ve supplied in EmployerAccess or in your next contribution payment including the employee’s:

employee’s Rest member number
employee’s full name
date of birth
gender
residential address
email
mobile number
date they began employment with you
employee’s TFN if they’ve supplied it for employment purposes
salary (for insurance calculations for Rest Corporate members)
Occupational category (for insurance calculations for Rest Corporate members)

Once you’ve added your new employee online, we will send them a welcome pack and login details to complete the application process.

How do I add a new employee who is not currently a member of Rest

Add the employee’s details into EmployerAccess or in your next contribution payment including the employee’s:

employee’s full name
date of birth
gender
residential address
email
mobile number
date they began employment with you
employee’s TFN if they’ve supplied it for employment purposes
salary (for insurance calculations for Rest Corporate members)
occupational category (for insurance calculations for Rest Corporate members)

Once you’ve added your new employee online, we will send them a welcome pack and login details to complete the application process.

What do I do if an employee goes on unpaid leave?

You’re not required to pay super for employees on unpaid leave, but you must advise us before their leave commences in order for Rest to maintain their insurance (if any) and to adjust their accounts for insurance and administration charges. You can advise us of an employee going on unpaid leave in EmployerAccess.

What should I do if an employee dies

If an employee passes away, please call 1300 305 775 9am to 5pm weekdays to report the death and to find out how the employee’s beneficiaries can claim their benefit.

What is a default fund?

An employer default fund is the super fund that you pay an employee's SG contributions if they don’t nominate their own fund. The default super fund that you choose must be a complying fund, which is one that satisfies the requirements under superannuation law and be registered by the Australian Prudential Regulation Authority (APRA) to offer a MySuper product.

How do I add a Self-Managed Super Fund (SMSF) member?

To add a SMSF member, you will need to complete the following steps:

Then select the radio button for “Another Fund”

Then you will be prompted to enter mandatory details
for the SMSF: Fund name, Australian Business Number
(ABN), Electronic Service Address (ESA), banking details
of the SMSF and email address.

Select ‘Continue’ and confirm the details entered by
selecting ‘Confirm’.

If you require further assistance, please phone the SCH Online Support Team on 1300 855 935.

How do I request a contribution refund or adjustment?

Where errors occur, you can request an adjustment of super payments made to Rest, such as changing how a payment was allocated or getting a full or partial refund of a contribution payment. To request a contributions refund, simply contact us on 1300 305 775 between 8:00am to 8:00pm Monday to Friday.

One of my employees has changed address: What do I do

When you become aware of an employee’s change of address, you can advise us through EmployerAccess:

Login > Employee Management > Manage Employees

You can also supply this information on your next contribution file. It is important for you do this, as we update our records based on the most recent information provided to us. If your records are out of date, member information may be posted to their old address.

One of my employees has changed their name: What do I do

For Rest to update an employee’s name change, you must provide a copy of a document from Births, Deaths and Marriages registration office:

• Marriage certificate

• Deed poll

• Change of name certificate

Email this to: employer.contact@rest.com.au

Paying contributions

How can I pay my employees' super?

You can pay contributions by BPAY®, EFT or Authorised Bank Transfer and enter supporting information via EmployerAccess. Visit EmployerAccess for details on our payment options.

® Registered to BPAY Pty Ltd ABN 69 079 137 518

When do I need to pay Superannuation Guarantee (SG) contributions by?

Rest recommends making monthly payments. Employers that aren’t required to contribute on a monthly basis under an award or industrial agreement can choose to make quarterly contributions. The SG deadline date is set 28 days after the end of each quarter (28 October, 28 January, 28 April, 28 July).

What happens if I miss my SG payment or do not pay enough?

You’ll need to lodge a SG Charge Statement with the The Australian Tax Office (ATO) and pay a penalty. It will include the SG shortfall, interest and an administration fee which is not tax deductible and will result in an added expense to your business.

What is OTE?

Ordinary time earnings (OTE) are generally the amount your employee earns for their ordinary hours of work. It includes things like commissions, shift-loadings and allowances, but doesn't include overtime payments.

Do I need to notify Rest if there is nothing to pay/How to submit a nil contribution?

Yes, it’s important when making contributions these are reflected on you and your employees’ accounts even if the employee is not entitled to a Superannuation Guarantee contribution, particularly if contributions are made via a Clearing House as nil contributions are not forwarded to a superannuation fund.

Processing a nil contribution for your employees will also remove these employees from future payment reminder notifications from Rest. You can submit your nil contribution online by logging in to EmployerAccess and by following these simple steps:

1. Submit these details through the ‘Manual Grid’ option.

2. Ensure the contributions remain defaulted to $0.00 (nil)
  and select ‘Continue’.

3. This will take you to the ‘Summary Page’ and select
   “Continue to ‘Payment Details’.

4. You are required to select BPAY^® as the payment option.

5. Select ‘Confirm Payment’ for the $0.00 contribution to
  be authorised.

6. Your contribution can be found in the ‘Completed
  Contributions’ menu once finalised

^® Registered to BPAY Pty Ltd ABN 69 079 137 518

How can I submit a contribution for my employees?

You can submit your contribution online by login to EmployerAccess and by following these simple steps:

1. Load your contribution data either through the Import File
   (Custom file or SAFF) or Manual Grid options.

2. Select the contribution month(s) required to be paid or
‘Create Additional Contribution’ if necessary.

3. Enter your contribution amounts and select the ‘Continue’
   button.

4. This will take you to the Summary Page where you can
check and confirm what has been submitted.

5. Then you can either ‘Adjust Payment Detail’ if needed, or
  select on the ‘Continue to Payment Details’.

Update company details

How I do check and update my company details?

To check your company details, you can do this by logging into EmployerAccess.

To update your Business Registered Name and/or Trading Name you will need to send an email to employer.contact@rest.com.au containing a copy of the confirmation of business name certificate from ASIC and the details you require updated.

If however there has been a change in business structure and a new Australian Business Number (ABN) is issued, a new employer account will need to be created. Email us at employer.contact@rest.com.au confirming the date of this change and ensure all contributions for your employees are paid up until the date of change.

How do I advise Rest if a change to employer contract details?

In order for Rest to update your account information we require this request in one of the following formats:

• By logging into EmployerAccess. Simply select on the ‘My
detail’s’ tab and select from the drop down menu ‘Manage
Contacts’; or

• An email from a business email address containing a
business signature. (This cannot be a gmail or hotmail
address); and/or

• An email containing a copy of the confirmation of
business name certificate from ASIC along with
the details you require updated. Email your documents
   to employer.contact@rest.com.au or you can talk to us
   online via Live Chat at rest.com.au weekdays 8am-10pm
   (AEST) and 9am-6pm (AEST) on Saturdays.

What happens if I sell my business or cease trading?

Email us at employer.contact@rest.com.au confirming the date your business was sold or ceased trading. All contributions for your employees must be paid up until the date of sale or when trading ceased.

SCH Online/Clearing House

Does Rest offer a Clearing House?

SCH Online is a SuperStream compliant online system to submit your super contributions to multiple super funds (including Rest) using one data file and one payment. SCH Online then distributes payments and instructions to Rest member accounts and to funds outside of Rest, on your behalf. SCH Online is a third party clearing house provided fee-free to Rest employers.

How do I start using SCH Online?

If you have already joined Rest and are registered for EmployerAccess, you simply need to follow these steps:

Login > My Details> Manage Preferences
Then follow the prompts to enable your SCH Online
account access.

If you are not already registered to EmployerAccess, click here for details on how to register. Before you start making payments, you simply need to enter the details and super fund of choice for each of your employees (a one-off process). Then you just make a single payment each super period and the clearing house takes care of the rest. A payment and notification is sent on your behalf to each of the super funds you’re making payments to.

You’ll find everything you need to know about setting up your SCH Online account in the SCH Online

– Product Disclosure Statement click here to download

How does SCH Online work?

With SCH Online, you can pay super to all your employees, no matter which fund their super is with, in one convenient online session. SCH Online then distributes payments and instructions to Rest member accounts and to funds outside of Rest, on your behalf.

Is SCH Online free?

SCH Online is provided fee-free to Rest Employers.

What if I choose another clearing house?

You can still make your monthly/quarterly contributions to Rest through another clearing house system.

Why would I use SCH Online instead of other payment systems?

Spend more time on your business and less time doing administration.