Insights and Market Research Manager

Full-Time - Sydney - CBD

Date posted
25 July 2019
Applications close
22 August 2019
  • Leadership role
  • Leading industry fund in growth phase 
  • Outstanding culture promoting flexibility and high potential

Short Description

Design and delivery Research & Insights at Rest to support our Member and Employer experience programs of work.

About Us

As one of Australia’s largest superannuation funds, Rest plays a role in the futures of around one in six working Australians. Our people are committed to delivering real benefits for our customers and making a difference as their fund for life – from their first job to their last. As a profit-to-member fund, we put our members first.

At Rest we have a culture built around our values, customer focus, collaboration, courage, integrity and trust. We empower our people to make a difference to our customers and in their own life. We are proud to offer benefits including an open plan modern working environment, flexible working, health and wellbeing programs and tailored development plans to support you be the best you can be.

About the Job

An integral part of our Member Engagement Group, your role as the Insights and Market Research Manager will be to lead the team in designing and delivering research and insights to support Rest in achieving the best understanding of the customer and market so we can effectively make decisions, prioritise and achieve objectives based on our member and employer experience.

Manage a team of two who cover Customer Experience and Research, this is an ideal opportunity to secure a leadership role within a company in a significant period of growth.

Key responsibilities include:
  • Managing customer insights engagements from design through to delivery (quantitative and qualitative research), including research objectives, design, programming, data cleaning and analysis
  • Analysing customer reporting (including NPS, CSAT, campaign reporting, internal and external research insights and business reporting) to gain valuable insights for strategic and tactical decision making
  • Leading technical thinking and delivering quantitative research analysis on projects (incl. but not limited to segmentation, regression, PCA, driver analysis, choice modelling etc.)
  • Bringing an actionability lens to interpreting voice of the customer insights
  • Designing and managing brand health tracking, advertising tracking, member & employer creative testing through the use of third party research providers and an internally managed customer panel
  • Work collaboratively with the Strategy, Planning & Governance team to align the brand strategy with corporate goals
  • Contribute to the design and development of Rest’s member segment strategies and employer strategies to drive Rest’s strategic goals;
  • Drive acquisition and retention goals
  • Training and coaching team members to grow skills in customer research, data science and insight development 
About You:
  • Extensive experience in leading research and insights team within financial services or other highly regulated industries
  • Tertiary qualifications in social sciences, marketing, market research or a similar discipline or equivalent experience
  • Proven ability to convert customer insights and market research into action programs
  • Experience managing vendor partners and key relationships with external agencies
  • Proven expertise in influencing stakeholders
  • Proven understanding of human centred design including design thinking and journey mapping

At Rest we believe that everyone has the power to make a difference and we offer an inclusive and diverse environment that values the qualities and backgrounds that our people bring to the team. We encourage open and diverse thinking, collaboration, innovation and high performance.

If this sounds like you, apply now by submitting your resume and a covering letter summarising your experience and outlining why you are interested in the role.

Visit our website to learn more about your next opportunity at Rest to create happier tomorrows for our customers and in your own life at

Please note only people with the right to work permanently in Australia will be considered. 

To apply, click on the “Apply Now” button, fill in the form, attach your CV and cover letter addressing the points above. We look forward to hearing from you.

This website is provided by Retail Employees Superannuation Pty Limited ABN 39 001 987 739, AFSL 24 0003 (Rest), trustee of Retail Employees Superannuation Trust ABN 62 653 671 394 (Fund), of which Rest Super, Rest Corporate, Rest Pension and Acumen are part. It contains general advice that has been prepared without taking account of your objectives, financial situation or needs. Before acting on the information or deciding whether to acquire or hold a product, consider its appropriateness and the relevant Product Disclosure Statement (PDS), which is available on this website. The cost of providing financial services is included in the fees in the Fund as disclosed in the relevant PDS. Rest and the Fund do not charge any additional fees or obtain any commissions for the advice provided. Rest’s employees are paid a salary and do not receive any commissions. They may receive a performance related bonus that takes into account the financial services provided. Super Investment Management Pty Limited (ABN 86 079 706 657, AFSL 240004), a wholly owned subsidiary company of Rest, manages some of the fund’s investments. Apart from this, Rest does not have any relationships or associations with any related body corporate or product issuer that might reasonably be expected to be capable of influencing Rest in providing financial services.

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