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Back to Manage my super

Welcome to the new MemberAccess

We’ve made it simpler for you to manage your super .

Log in to MemberAccess

What's changed?

We’ve upgraded MemberAccess to make it simpler, safer, and more helpful. You’ll see a fresh look, stronger security, tailored content, and a smoother experience across all your devices. 

gif of the memberaccess screens

You'll notice a few things right away...

A refreshed look that's easy to navigate
Personalised dashboard and content tailored to you
Designed to help you manage your super when it suits you
Simple tools to help you understand your super with confidence
Extra security with enhanced Multi-Factor Authentication
Easier to use across your mobile, tablet and computer

All your account information and the features you rely on are still there.

Log in

Your dashboard at a glance

MemberAccess is a place to manage the bigger things, with the tools and support you need - all in one spot. Your dashboard helps you quickly check your super and take action when it matters.

memberaccess

Why we made this change

We're committed to continuously making super simple so you can manage your super, and your financial future, with confidence. By modernising our digital experience, we’ve made it more intuitive and easier to use, so we can better support you now and into the future.

Log in to explore the new experience.

Log in

Need help?

If you're having trouble accessing your account, it could be because there has been a change to the log in experience. Explore our troubleshooting guide for help. Alternatively, you can find answers to common questions below.

Our troubleshooting guide

Common questions

Will I need to create a new account?

> No. You’ll keep using your existing member number and password as usual.

What do I need to log in?

>

To log in you will need your: 

  • Member number 
  • Password 

To help keep your account secure, we need to make sure it’s really you. To do this, we must have both your current mobile number and email address on file. We’ll send a one-time pin to your mobile number or email to verify your identity - you’ll need to enter it to access your account.

What happens if my mobile number or email isn’t up to date?

>

You’ll need to contact us to update your details so we can check your identity. 

The quickest way is to message us on Live Chat, type ‘login issues’ and follow the prompts. Live Chat is available Monday to Friday 8am-8pm or Saturday 9am – 5pm (AEST/AEDT).

Do I still need my password?

> Yes. You’ll still use your password to log in to MemberAccess. 

Do I need to reset my password?

> No. Unless you’ve forgotten it or you’re prompted to reset it for security reasons. 

I’ve forgotten my password?

>

If you’ve forgotten your password, you’ll need to have both a current mobile number and email address registered to complete the process.  

To reset your password, follow these steps: 

  1. Go to rest.com.au, select Log in  
  2. Enter your member number 
  3. Complete the onetime pin (OTP) verification 
  4.  When prompted to enter your password select ‘Forgot password’ at the bottom of the screen 
  5. Complete a second OTP verification 
  6. Create and confirm your new password 

If you’re unable to complete these steps, you may need to update your contact details or reset your password manually. You can do this by contacting us and we’ll help you get back into your account. 

The quickest way is to message us on Live Chat, type ‘login issues’ and follow the prompts. Live Chat is available Monday to Friday 8am-8pm or Saturday 9am – 5pm (AEST/AEDT).  

Why do I need both my email and mobile number on file?

>

With both your email and mobile number registered to your account, we can make sure it’s really you, and that helps us to protect your account from unauthorised access. 

Most of the time, you’ll only need to use one of these to access your account. However, in some situations like if you forget your password or if we notice unusual activity, we may ask you to use the other detail to help verify your identity. 

What is a one-time pin (OTP)?

> A one-time pin is a temporary code we send to your mobile number or email address when you log in. It’s used once to help confirm it’s you and helps keep your account secure. 

What is MultiFactor Authentication (MFA)?

>

Multi-Factor Authentication (MFA) provides stronger protection against unauthorised access to your account. 

It is a security method that means you must prove who you are using two or more different things about you. 

These things fall into three categories: 

  • Something you know (e.g. a PIN, or passphrase) 
  • Something you have (e.g. SMS sent to your registered mobile number )  
  • Something you are (e.g. a fingerprint or facial recognition) 

Is MemberAccess secure?

> Yes. MemberAccess uses improved, best practice security features to ensure your personal information can’t be accessed by anyone else. 

Will I need to use Multi-Factor Authentication (MFA) every time I log in?

> We’ll ask you to use Multi-Factor Authentication each time you log in to MemberAccess. This extra step helps protect your account and keep it secure against unauthorised access. 

Is my information safe?

> Yes. The new platform includes enhanced security measures to help protect your personal and account information. 

Will my account details or balance change?

> No. Your super balance, personal details, and account information will stay the same.