To complete the form, you’ll need to provide your surname, date of birth, postcode and member number. You’ll also need to have a registered email and mobile number on file. This is so you can complete a one‑time pin (OTP) verification to confirm it is really you and verify your account.
Useful tips
Here are some useful tips if you are having trouble with the form:
Incorrect/ missing details:
If your details are missing or incorrect, you’ll need to contact us to update them before you can access your account.
Name:
- You need to use the full name that your employer used to create your account
- If your employer used your middle name in creating your account, this needs to be included in ‘First name’ field. For example: If your name is Sarah Anne Smith then the fields should be completed as below:
First name: Sarah Anne
Last name: Smith - If you use a nickname, you should try using your full legal name or other variations of your legal name. For example, if you’re known as Tim, but your legal name is Timothy and this was provided to your employer, try this name
- If you’ve changed your name and have notified Rest of this change, you should try your most recent name
Postcode:
- Use your mailing postcode if it's different from your residential address
- It will be either the one provided when your account was created, or if you have moved and updated your details it’ll be the postcode at your new address
