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MemberAccess Troubleshooting

What do you need help with?

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Logging in to my MemberAccess account
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Register for MemberAccess

MemberAccess Registration 

You will need both your email and mobile attached to your account to register, this is to ensure it is really you. If you don’t have these details you will need to contact us. Message us via Live Chat, type ‘login issues’ and follow the prompts.

Once your details are updated you can restart your registration via the  member registration form. 

How to register for MemberAccess

1. Click 'Login' then 'Member login'

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2. Click 'New to MemberAccess'

welcome to rest login screen

3. Fill out the form

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Registration tips

Name:  

  • If you have a middle name this needs to be included in ‘First name’ field  
  • You need to use the full name that your employer would have used to create your account
  • If you use a nickname, you should try using your full legal name or other variations of your legal name. 
  • If you have changed your name, you should use your recently updated name 

Postcode:  

  • Postcode is your mailing postcode if it's different from your residential address.  
  • Postcode will be either the one provided when your account was created, or if you have updated it will be the postcode at your new address.  

Login help

To log in you need to enter your member number/username and password. You’ll then be sent a 6-digit code to your registered mobile phone via SMS to verify your identity before logging in to MemberAccess.  

When you need to contact us

  • You’ve forgotten your password
  • Your mobile number is incorrect
  • Your details aren't being recognised
  • You’re not receiving your 6-digit code

To contact us, message us via Live Chat, type ‘login issues’ and follow the prompts.

International mobile numbers

For security reasons some international numbers are blocked from receiving the verification code. If you can’t access your account, please contact us for help.

Other help

I have entered my SMS code and I am re-directed back to the login screen

If you have entered your SMS code and are re-directed back to the login page, try closing all web browsers and starting a new browser session.

I’m having trouble finding my member number? 

You can find your Rest member number on any recent Rest correspondence, such as any annual statements, emails or letters you’ve received from us. It’s also available on your Rest Digital Member Card.