User Guides
For Rest Pay & EmployerAccess
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Registration
Profile settings
- Reset Multi Factor Authentication (MFA) for a User (Org Admin)
- (Coming Soon) Update MFA Preferences - SMS to Authenticator App
- (Coming Soon) Update MFA Preferences - Authenticator App to SMS
- How to Change Password
- Edit Personal Information - Email
- Edit Personal Information - Mobile Phone Number
- Edit Personal Information - Given Name & Family Name
Contributions
- Employee Creation from Contribution Upload
- Manual Contribution Grid - Displaying multiple funds
- How to Use File Mapper for Contributions
- Contribution Authorisation Flow
- How to Handle Contribution Errors and Warnings SAFF file Upload
- Contribution Status List
- Notifications for Contributions
- Contribution Error messages
- Submitting a Contribution - File Upload
- Submitting a Contribution - Manual Grid
- EFT and BPAY for Contribution Payments
- Set Up Contribution Payments
Employees
- Employee Contribution History - Viewing multiple funds
- Stapling Scenario - Adding multiple funds
- Employee Details - Edit or remove funds
- Manual Onboarding – Adding multiple funds for an employee
- Adding Yourself as an Employee When you are an Admin User in the employer portal
- Digital Onboarding Exceptions
- Editing and Updating Employee details
- Troubleshooting Guide for Employer's to Support Employee's Digitally Onboarding
- Adding Employees to Your Account - Onboard Online Process - Employee View
- Adding Employees to your Account - Onboard Online Process - Employer View
- Adding New Employees to the Employer Portal - what are my options?
- Adding Employees to your Account - Manual Process
Settings
- Employer Branding
- Set Up a Refund Account for Contributions
- Set Up Direct Debit for Contributions
- How to Add & Remove Default Funds
- User Roles & Their Capabilities
- Enable Stapling Service
- Organisation Details
- Contribution Settings - Set Up Contribution Notifications
- Users and User Management
- How to Clear Cache and Browsing Data
Frequently asked questions
Registration
- What are the Password and MFA requirements for my account?
- How Do I Create a User Account?
- How do I set up my Multi Factor Authentication (MFA) ?
- How do I Register my organisation?
Contributions
- How do I get an Employee Contribution Report?
- How do I Enable and Use Stapling Service?
- What does the Status of a Contribution mean?
- Where can I view my Notifications for Contributions?
- How do I submit a Contribution using the Manual Grid?
- How do I submit a Contribution by SAFF file upload?
- How do I set up my contribution payment details?
- How do I set up my Contribution refund account?
