Business Connections Manager - Internal Account Manager

Full-time - Sydney

Date posted
17 October 2021
Applications close
7 October 2021
  • Join an award-winning Employer of choice!
  • Newly created role and team! Be part of the success story!
  • Great company culture, career opportunities, flexible work options!

Short Description

Seeking an experienced Internal Account Manager within Superannuation to join this newly created team! Play a big part in achieving success and shine!

About Us

As one of Australia’s largest profit-to member superannuation funds, our mission is to help our members achieve their personal best retirement outcomes. Rest supports over 129,000 contributing employers, around 1.8 million members and has more than $60 billion of funds under management.


Our team at Rest enjoy a positive culture built around our core values “The Rest Effect”. We seek excellence in everything we do, are dynamic and innovative in the way we work, are always accountable, we are champions of our members, and we succeed together.

About the Job 

Working as part of our newly created Business Connections Team, and the wider Employer, Advice and Education group, your primary focus will be developing deep commercial relationships with our key employers and stakeholders to continue to grow Rest and deliver effective workplace strategies to advise, educate and engage members.

As the Account Manager, you will be responsible for managing a portfolio of existing clients across Australia, providing phone based strategic advice and services to our employers.

Key responsibilities include:

  • Develop a strong understanding of your employer client portfolio to support retention and execution of opportunities
  • Build strong relationships with key contacts within your employer client portfolio and increase awareness of Rest's products and services to grow market share
  • Make recommendations, and provide insights and updates, around superannuation to your set of key employers.
  • Bring the voice of the customer into Rest and help shape the employer and member value propositions to deliver to and exceed expectations.

About You:

Ideally, you will be an exceptional communicator with the ability to build strong working relationships, with a focus on customer excellence.  Your proven track record of developing and managing clients, along with your vibrant personality, passion, and natural affinity for helping others will see you shine in this role.

  • Previous experience in Account Management, Customer Retention, or similar role within Superannuation
  • Experience in customer service with a focus on understanding customer needs and to deliver outstanding customer outcomes.
  • Expert knowledge of superannuation and experience in presenting superannuation related content.
  • Ability to communicate financial information in an easy-to-understand way
  • Demonstrated strong member and employer focus with a commitment to deliver service excellence.
  • Strong stakeholder engagement, influencing and interpersonal skills.
  • Excellent verbal communication and presentation skills
  • Proven track record of achieving service excellence 
  • A team player with highly developed interpersonal skills 
  • RG146 Qualifications

At Rest we believe that everyone has the power to make a difference and we offer an inclusive and diverse environment that values the qualities and backgrounds that our people bring to the team. We encourage open and diverse thinking, collaboration, innovation and high performance.


We value and support our team members by offering a great range of benefits, including but not limited to;

  • flexible work environment
  • an open plan and modern office
  • health and wellbeing programs
  • tailored development plans to support you to achieve your personal best career outcome

If this sounds like you, apply now by submitting your resume and an optional covering letter summarising your experience and outlining why you are interested in the role or email

To learn more about your next opportunity at Rest visit

Please note only people with the right to work in Australia will be considered.

To apply, click on the “Apply Now” button, fill in the form, attach your CV and cover letter addressing the points above. We look forward to hearing from you.