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Annual Statements

Information about your 2023-2024 Annual Statement

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How will I receive my statement?
How do I access my statement online?
How to switch to online for future statements
Benefits of receiving your statement online
What information will I find in my statement?

How will I receive my statement?

We’re preparing your 2023-2024 Annual Statement.

If you have chosen to receive your statement by post, we generally send printed statements by October 2024, although you can view your statement online in MemberAccess and in the Rest App.

Generally, depending on whether you’ve told us how you’d like to receive your Annual Statements and what contact details we have for you, you may receive notice about your statement via email, SMS or post.

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Are your details up to date?

Check your details are up to date now via the Rest App or MemberAccess

How do I access my statement online?

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The Rest App

1. Open Rest App
2. Click on menu (bottom right-hand corner)
3. Select 'Statements'
4. View your statement

Profile

MemberAccess

1. Log in to MemberAccess
2. Click on the 'member inbox' tab
3. View your statement


Remember: you’ll need either your email address or member number and password to log in.

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Don’t have MemberAccess? 

It takes 2 minutes to set up:

  1. Enter your member number
  2. Create password
  3. Login

Get started

How to switch to online for future statements

Switching is easy! Simply:

1. Log in to MemberAccess.
2. In the ‘Member’ tab select ‘Communication preferences’
3. Under ‘Important Information’ (I prefer to receive this information) select ‘Online’ from the drop-down option.

Benefits of receiving your statement online

There's lots of benefits of going paper-free, including:

  • Online statements are secure and interactive
  • Reduce your paper waste and clutter
  • It’s easy to save, print and email

What information will I find in my statement?

You’ll find:

• Investment performance
• A summary of the fees you’ve paid
• Your insurance cover, if you have any
• Your transactions
• And more!

Get statement ready with the Rest App

Download now

Frequently Asked Questions

What timeframe does my Annual Statement cover?

Your 2023-2024 Annual Statement will include transactions from 1 July 2023 up to 30 June 2024.

How do I view my statement in the Rest App?

Once your 2023-2024 Annual Statement is ready, we'll notify you and you can view your statement in the Rest App:

  1. Open Rest App
    Don’t have the Rest App? Download it here
  2. Click on menu (bottom right-hand corner)
  3. Select 'Statements'
  4. View your statement

How do I view my statement in MemberAccess?

Once your 2023-2024 Annual Statement is ready, we'll notify you and you can view your statement in MemberAccess:

  1. Log in to MemberAccess
  2. Click on the 'member inbox' tab
  3. View your statement

Don’t have MemberAccess? It takes 2 minutes to set up:

  1. Enter your member number
  2. Create password
  3. Login

How do I update my contact details

The easiest way to update your contact details (like address, phone, or email) anytime is via the Rest App or MemberAccess.

MemberAccess
To update your contact details, login to MemberAccess, go to the ‘Member’ tab and click on ‘Personal details’.

Rest App
Login to the Rest App and go to 'Account' in the menu to update your details.

You can also update your contact details by speaking with one of our live chat agents.

How can I chat to a Customer Service Consultant about my statement?

Chat to a Customer Service Consultant, Monday to Friday 8am-10pm, Saturdays 9am-6pm and Sundays 10am-6pm (AEST/AEDT).