Are you having trouble logging in?

Here are some quick tips and tricks you can try if you’re having trouble accessing your account.

I haven't registered for MemberAccess

You’ll need your member number to register online. Once you have registered and set up a password, go to MemberAccess and enter your login details to access your account.

I need to set a password for MemberAccess

1. Sign in to MemberAccess using the SMS code​
2. Create or update your password​
3. Check your contact details are up to date

I'm having trouble finding my member number

You can find your Rest member number on any recent Rest correspondence, such as any annual statements, emails, or letters you've received from us.

My details aren't being recognised

• Sometimes the details we have on file for you may be slightly different to what you’re using to access your account. If you’re known by another name, have changed your name or moved house the details may not match our records. If this is the case, you’ll need to get in touch with us to update your details securely.
  
  
• For security reasons, if your account has been set up without an email address or mobile number you will need to contact us directly to get this added to your account so that you can log in.