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Are you having trouble logging in?

Here are some quick tips and tricks you can try if you’re having trouble accessing your account.

Are your details not being recognised?

  • Sometimes the details we have on file for you may be slightly different to what you’re using to access your account. If you’re known by another name, have changed your name or moved house the details may not match our records. If this is the case, you’ll need to get in touch with us to update your details securely.

  • For security reasons, if your account has been set up without an email address or mobile number you will need to contact us directly to get this added to your account so that you can log in. 
Need help?

If this is your first time logging in, you’ll need to download the Rest App or register for MemberAccess. 

Smartphone

Downloading the Rest App for the first time

If you’re on your mobile phone, you may find it simplest to download the Rest App.

If you’ve already got the Rest App and are experiencing issues logging in, check for any updates available as you may not be using the latest version.

Download the Rest App
Desktop

Registering for Member Access

If you’re on a computer, you may prefer to try MemberAccess.

1. Visit MemberAccess
2. Enter your member number
3. Create a password
4. Log in

Go to MemberAccess

Are you having trouble finding your member number?

You can find your Rest member number on any recent Rest correspondence, such as any annual statements, emails, or letters you've received from us.

We’re here to help

Chat to us

Chat to a Customer Service Consultant, Monday to Friday 8am-8pm and Saturdays 9am-5pm (AEST/AEDT).

You can find other ways to get in touch with us here

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