Are you having trouble logging in?

Here are some quick tips and tricks you can try if you’re having trouble accessing your account.

If this is your first time logging in, you’ll need to download the Rest App or register for MemberAccess

Are you having trouble finding your member number?

You can find your Rest member number on any recent Rest correspondence, such as any annual statements, emails, or letters you've received from us.

Are your details not being recognised?

  • Sometimes the details we have on file for you may be slightly different to what you’re using to access your account. If you’re known by another name, have changed your name or moved house the details may not match our records. If this is the case, you’ll need to get in touch with us to update your details securely.

  • For security reasons, if your account has been set up without an email address or mobile number you will need to contact us directly to get this added to your account so that you can log in. 

We’re here to help

Chat to us

Chat to a Customer Service Consultant, Monday to Friday 8am-8pm and Saturdays 9am-5pm (AEST/AEDT).

You can find other ways to get in touch with us here