Are you having trouble logging in?
As part of our continuous focus on strengthening account security, we’ve introduced multi-factor authentication (MFA) to the MemberAccess login process. This changes the way you access your account.
Moving forward, you’ll need to enter your member number/username and password at login. We’ll then send a 6-digit code to your registered mobile phone via SMS, that you’ll need to input to verify your identity.
If you’re having trouble accessing your account, please call us on 1300 300 778 or message us via LiveChat.
What is multi-factor authentication?
Multi-factor authentication is an electronic authentication method that provides an extra layer of security for members when they’re using our MemberAccess platform. This means members will be required to provide more than one piece of evidence to verify their identity to access their account.
Why are we changing the way you log in?
We have introduced multi-factor authentication (MFA) in the MemberAccess login process as part of our focus on account security, making it harder for unauthorised individuals to gain access.
Multi-factor authentication is already used in a number of processes, such as registering for the Rest App, and for various other activities in our members’ online experience.
What do I need to log in to MemberAccess?
You’ll need to enter your member number/username and password. You’ll then be sent a 6-digit code to your registered mobile phone via SMS to verify your identity before logging into MemberAccess.
If you’re unsure about any of the details above, please call us on 1300 300 778 or message us via LiveChat.
What happens if I have forgotten my password?
Please call us on 1300 300 788 or message us via LiveChat and we’ll help you reset your password.
What if I don’t have a registered mobile number?
If you can’t access your Rest App or MemberAccess to update your details, you'll need to call us on 1300 300 778 or message us via LiveChat.
I haven’t received my 6-digit code via SMS.
Please call us on 1300 300 778 or message us via LiveChat, so we can help you continue through the process.
I have entered my SMS code and I am re-directed back to the login screen
If you have entered your SMS code and are re-directed back to the login page, try closing all web browsers and starting a new browser session. If you are still experiencing issues, please call us on 1300 300 778 or message us via Live Chat, so we can help you through the process.
Will I need a 6-digit code every time I log in?
Yes. Multi-factor authentication will be required every time you log in.
What information do I need to log in via the App?
You can still log in to the Rest App by using your App log in PIN, thumb print, Face ID or password.
If you’ve forgotten your App log in PIN or password, you’ll need to call us on 1300 300 778 or message us via LiveChat so we can help you get set up.
What should I do if I need help to reset my password for MemberAccess or the Rest App?
Call us on 1300 300 778 or message us via LiveChat, and we’ll be able to help you reset your password.
I haven't registered for MemberAccess what should I do?
You can register for MemberAccess, via the member registration form. You will need your member number to complete the registration process. Once you’ve done this, go to the Rest website and log into your MemberAccess account or the Rest App.
I’m having trouble finding my member number?
You can find your Rest member number on any recent Rest correspondence, such as any annual statements, emails or letters you’ve received from us. It’s also available on your Rest Digital Member Card.
If you can’t find your member number, please call us on 1300 300 778 or message us via LiveChat and we’ll be able to help you.
I’m trying to login, but my details aren't being recognised.
Sometimes the details we have on file for you may be slightly different to what you’re using to access your account.
- Your personal details are different: If you’re known by another name, have changed your name or moved house, the details may not match our records. If this is the case, please call us on 1300 300 778 or message us via LiveChat, to update your details securely.
- You’re missing important contact details: For security reasons, if your account has been set up without an email address or mobile phone number, you'll need to contact us directly to get this added to your account so that you can log in. Please call us on 1300 300 778 or message us via LiveChat and we can help you to make these updates.