Statement regarding ASIC infringement notices issued to Rest

The following statement refers to infringement notices announced in ASIC's media release 25-218MR.

Rest members rightly expect the highest level of service, and the experience of the impacted members clearly fell short of these expectations in this instance.

We are deeply sorry to these members for any inconvenience caused, and that our initial communications with respect to their insurance cover were not as clear as they should have been.

We have reviewed our member communications to make them clearer and to align with the expectations of our members and ASIC.

We have cooperated with ASIC and have taken appropriate action to address their concerns.