Monday, 25 March 2019
Superannuation fund Rest has continued to build momentum in delivering superior member and employer experience with the appointment of two new Group Executives.
Tyrone O’Neill has been appointed Group Executive, Member Engagement, while Brendan Daly will join the fund as Group Executive, Product and Operations.
Member Engagement, and Product and Operations are both new groups formed as part of the refreshed internal structure announced in late 2018.
Tyrone will be responsible for the design and implementation of strategies and propositions that deliver the best possible experience to Rest members. This will include strategic brand and marketing management, segmentation, customer service channels, and data and analytics.
Brendan will lead the development of member-focused products and best-practice operations that deliver outstanding service to members and employers. This will encompass the design and delivery of product, technical, insurance and administration services to members and employers.
“These two teams will be imperative to Rest as we deepen our understanding of our members and employers, and deliver the very best products, services and experiences to them,” said Vicki Doyle, Rest’s Chief Executive Officer.
“Rest is committed to continuously developing smarter ways to engage with members and employers, and enhancing products and services to ensure they meet with customer expectations and preferences.
“I’m delighted that Tyrone and Brendan will be bringing their significant expertise and leadership experience to Rest as we continue our drive to connect with working Australians in ways that matter.”
Tyrone has nearly two decades’ experience in strategic marketing and customer insights roles, including executive positions at Optus and Vodafone Hutchison Australia. Most recently, he was the Head of Personalised Marketing at Westpac.
Brendan joins Rest from WiPro, a global information technology and consultancy firm, where he worked with clients in the financial services and wealth management industry. He has also previously served as Head of Product and Operations in NAB Wealth’s Corporate and Institutional Wealth division, as well as a variety of superannuation administration roles at Colonial First State.
Tyrone and Brendan join other recent appointments to lead Rest’s new internal groups: Gemma Kyle, Group Executive, Corporate Services; Deborah Potts, Group Executive, Employer, Industry and Engagement; and Trevor Evans, Group Executive, People and Change.
Recruitment continues for the remaining position of Group Executive, Innovation and Transformation, with an appointment expected in the coming months.
Rest is one of Australia’s largest superannuation funds by membership with over 1.9 million members and around $50 billion in funds under management as at 31 December 2018.
For further information, please contact:
Head of Corporate Communications
t: (02) 9086 6348 m: 0458 815 252
Corporate Communications Manager
t: (02) 9275 7590 m: 0428 499 722