Over the past 18 months we’ve been working hard to deliver solutions that help members better connect with their super.
That’s why winning the Best Fund: Innovation 2017 at the Chant West 2017 Super Fund Awards in May this year, is so exciting. It recognises the strength of Rest’s innovative customer-led digital service and it means all our hard work has paid off for our customers.
Connecting members with their super the way they want
In a nutshell, this award acknowledges our commitment to delivering high quality and engaging tools and communications that provide members empowering ways to connect with their super through the communication channels they want, when they want. Innovations include:
- Interactive online member statements with inbuilt consolidation tool using SuperMatch 2 technology
- The provision of online ‘mobile first’ access to personalised financial advice
- 24/7 member service through our Virtual Agent Roger an artificial intelligence driven customer enquiry service
- Secure Live Chat on our website.
As part of Rest’s ongoing commitment to help empower customer interactions, Rest will soon be launching an app for members, which will be available in the App Store and Google Play.
Speaking at the award ceremony, Rest Chief Executive Officer Damian Hill commented on the progress Rest had made since first being awarded Chant West Super Fund of the Year in 2014.
“In 2014 we were recognised for our substantial heritage of low-fees and strong returns, for delivering real value to our customers. We’ve now been recognised for the evolution of our service offering and drive to become a fund renowned for customer experience that is digitally enabled – connecting with our members where they work, play and live their lives,” said Mr Hill.
You’ve seen the award, now look at the video
To see all these exciting new innovations, plus what’s in store for the future, take a moment to watch the video.
About the Chant West Super Fund of the Year and Best Innovation Fund Awards
These awards are about recognising and rewarding funds that have achieved excellence and are doing a great job for their members.
They give public recognition to funds that have worked hard to achieve excellence. The award for innovation was one of twelve award categories.
About some of our other awards
You can learn more about Rest other awards by visiting rest.com.au/why-rest/awards
*Ratings or awards are only one factor to consider before deciding. More details – go online. For further information about the methodology used by Chant West, see www.chantwest.com.au