2018 was year of change for Rest, with the arrival of a new CEO and the launch of a new brand, just two highlights in a year of significant events.
We ended the year with strong focus on setting ourselves up for the opportunities and challenges that will emerge during the next five years.
As part of this process, we have been redesigning our organisation to optimise the way we provide services to members and employers.
I was appointed to lead a new team, Employer and Industry Engagement, which will be dedicated to managing Rest’s relationships with employers and industry associations, as well our Rest Advice and education services to members.
Our goal is to reinforce Rest’s position as a trustworthy super fund in the eyes of employers, so you can have confidence that the long-term interests of your employees – our members – are being looked after.
For example, we’ll seek your feedback to identify what we’re doing well and what we can improve – to make it easier to work with us.
We will look to identify and provide more end-to-end services, such as expanding our workplace education modules. This is important because we want to provide our employers with creative and flexible ways to help your staff understand and feel confident about their super and what it means for them in the future. These will be relevant to your operation, whether you’re a small business with a handful of employees, or a large employer with thousands of staff.
Furthermore, we will enhance the digital customer experience for employers. Rest made significant investments into improving our digital customer experience for our members in the recent years, including the launch of the Rest App and our virtual agent Roger. We’re excited to progress this for our employers.
2019 promises to be an exciting year. I’m looking forward to working closely with you as take the next steps together.