Customer Analyst

Full-Time - Sydney - CBD

Date posted
2 March 2020
Applications close
30 March 2020
  • Build your career in Analytics
  • High performing team
  • Leading industry fund, five mins from Wynyard

Are you passionate about Customer Analytics? Looking for a company that will invest in your future? Apply now for immediate consideration.

About Us

As one of Australia’s largest profit-to member superannuation funds, our mission is to help our members achieve their personal best retirement outcomes. We work with 176 thousand employers and have over 1.9 million members playing a role in the futures of around one in six working Australians.


Our team at Rest enjoy a positive culture built around our core values “The Rest Effect”. We seek excellence in everything we do, are dynamic and innovative in the way we work, are always accountable, we are champions of our members and we succeed together.

About the Job

The Customer Analytics team is responsible for developing analytical solutions to support a broad spectrum of business needs. They find innovative connections through data mining that provide the business with deep insights into the current and likely future behaviour of Rest’s members and employers.

As the Customer Analyst, you will support enterprise member strategy to define the parameters for various campaigns, unlocking the truth behind what they want to achieve and understand. You will draw on data for segmentation, lifetime value, integrated channel strategy and member experience (focusing on key journeys).

Key responsibilities include:
  • Develop and deliver pre-campaign analysis, targeting and post implementation reviews
  • Create and Implement customer behavioural analysis, predictive models and trigger detection techniques
  • Develop and maintain new Tableau dashboards to support analytical solutions
  • Contribute to projects designed to understand key business behaviours that drive customer acquisition, retention, and engagement
  • Participate in projects to understand competitor behaviour, products & performance
  • Collaborate with business owners to identify information needs.

About You:
  • Previous experience as Customer/Campaign Analyst (or similar role)
  • Highly proficient with engaging with stakeholders to define the campaign
  • You are confident taking briefs, challenging the requirements to shape what is needed
  • You will have a true passion for analytics
  • Solid experience with a range of databases including direct marketing databases
  • SQL and Tableau
  • Experience in interpreting and deploying predictive models
  • Tertiary qualifications in business, statistics or a related discipline will be highly regarded.


We value and support our team members by offering a great range of benefits, including but not limited to;

  • flexible work environment
  • an open plan and modern office
  • free fruit
  • health and wellbeing programs
  • tailored development plans to support you to achieve your personal best career outcome.

If this sounds like you, apply now by submitting your resume and an optional covering letter summarising your experience and outlining why you are interested in the role or email

To learn more about your next opportunity at Rest visit

Please note only people with the right to work in Australia will be considered. 

To apply, click on the “Apply Now” button, fill in the form, attach your CV and cover letter addressing the points above. We look forward to hearing from you.