Employer Insights Analyst

Full-Time - Sydney CBD

Date posted
28 September 2020
Applications close
4 February 2020
  • Be valued and recognised for your delivery.
  • Leading industry fund in period of growth
  • 5 mins from Wynyard

Want to work for a leader who recognises your contribution and supports your growth? And work in an environment with great benefits and professional development opportunities.

About Us:

As one of Australia’s largest profit-to member superannuation funds, our mission is to help our members achieve their personal best retirement outcomes. We work with 176 thousand employers and have over two million members playing a role in the futures of around one in six working Australians.

Our team at Rest enjoy a positive culture built around our core values “The Rest Effect”. We seek excellence in everything we do, are dynamic and innovative in the way we work, are always accountable, we are champions of our members and we succeed together.

We value and support our team members by offering a great range of benefits, including but not limited to; flexible work environment, an open plan and modern office, free fruit, health and wellbeing programs and tailored development plans to support you to achieve your personal best career outcome with us.

About the Job:

Fundamentally to develop deep commercial relationships with key stakeholders (Employers and Industry bodies) to continue to grow Rest and deliver effective workplace strategies to advise, educate and engage members.

By conducting in depth analysis of customer data to increase knowledge of customer segments and monitor and interpret associated measures and implement CRM strategy to deliver customer needs. Coupled with the production of relevant employer team sales and performance reporting, tracking and forecasting employer contribution. Whilst working with Member Engagement (Customer Analytics), Innovation and Technology and Finance teams within Rest.

Key responsibilities for the role include:

  • Developing and delivering analytics and business intelligence to help drive the Employer and Industry Engagement Group strategy across all employer segments, including in depth segment analysis, benchmarking, tracking and reporting.
  • Developing timely, accurate and relevant management and performance reporting on all activities including the identification of strengths, weaknesses, opportunities and risks and the associated mitigations to reduce risks and underachievement of KPIs.
  • Design and development of analytical work designed to understand key customer and business behaviours that drive employer acquisition, retention, and engagement, in consultation with senior stakeholders.
  • Developing forecasts, statistical models, segmentation schemes, and data-driven analyses to fully optimise opportunities and manage risks in consultation with senior stakeholder 
  • Developing reporting and insights, concept papers and proposals that clearly communicate information to multiple audiences to enable effective business decisions and strategic outcomes

About you:

Your collaborative style, curiosity, analytical skills are standard. Preferring to work for a leader who recognises your value and supports your growth.  Building strong relationships with internal customers, colleagues and stakeholders across all stages of life cycle are a natural part of your way of working. You drive yourself to the highest of standards, taking pride in the delivery and impact your work has.

Desired experience, understanding or credentials including:

The role requires someone with analytical and performance reporting experience, strong industry
knowledge and experience engaging senior executives and different audiences in discussions around data and analytics.  Along with proven problem solving, business research and customer design skills capability.
  • Minimum of 3 years relevant experience in CRM/BI management, data analysis and reporting preferably within financial services.
  • Data Analytics/BI experience, specifically in customer segmentation, customer behaviour, NPS, CSAT and in-depth market analysis.
  • Proven analytical skills using date to form insights.
  • Experience using Tableau is highly regarded.
  • Strong stakeholder engagement, influencing and interpersonal skills.
  • Tertiary qualifications in a relevant discipline.

At Rest we believe that everyone has the power to make a difference and we offer an inclusive and diverse environment that values the qualities and backgrounds that our people bring to the team. We encourage open and diverse thinking, collaboration, innovation and high performance.

How to apply:

If this sounds like you, apply now by submitting your resume and an optional covering letter summarising your experience and outlining why you are interested in the role or email careers@rest.com.au.

Visit our website to learn more about your next opportunity at Rest to create happier tomorrows for our customers and in your own life at http://www.rest.com.au/about-rest/careers

Please note only people with the right to work permanently in Australia will be considered. 

To apply, click on the “Apply Now” button, fill in the form, attach your CV and cover letter addressing the points above. We look forward to hearing from you.