First Line Risk Specialist

Full-Time - Sydney - CBD

Date posted
28 September 2020
Applications close
16 November 2019
  • Be empowered to make a difference to your own life and our customers
  • Leading industry fund in period of growth
  • Flexible work environment, 5 mins from Wynyard

A newly created role, step into Risk and make a difference! Opportunity for career growth in an environment that encourages you to excel.

About Us:

As one of Australia’s largest superannuation funds, Rest plays a role in the futures of around one in six working Australians. Our people are committed to delivering real benefits for our customers and making a difference as their fund for life – from their first job to their last. As a profit-to-member fund, we put our members first.

At Rest we have a culture built around our values, customer focus, collaboration, courage, integrity and trust. We empower our people to make a difference to our customers and in their own life. We are proud to offer benefits including an open plan modern working environment, flexible working, health and wellbeing programs and tailored development plans to support you be the best you can be.

About the Job:

“Develop member focussed, best practice operations that deliver outstanding service to members and employers whilst managing our risks and regulatory obligations”

As Rest continues to grow, we are looking to add to our first line Risk team, your role will be an integral part of our Operational Risk team operating across Product and Operations and Rest’s service providers ensuring good governance and controls are in place so that Rest is protected against risk and meeting out legislative obligations.

This role is ideally suited to someone looking to join an organisation where they can influence better business outcomes, working collaboratively with our 2nd line team within an environment that provides the opportunity to be involved whilst developing your career.

 Key responsibilities include:

  • Identifying inherent risks within our outsourced service providers via analysis of common complaints and incidents
  • Implementation of corrective action plans
  • Incident reporting, deep dives, control testing, control self-assessment, risk profiling
  • Influence business unit managers to adopt control and process improvement recommendations to enhance the control environment
  • Develop a thorough understanding of process, apply risk and control concepts to business processes
  • Monitoring adherence to policies and identify and escalate gaps.
  • Investigating the occurrence, the root cause and impact of business events to assist the First Line Risk Manager to make appropriate decisions regarding enhancements to controls.
  • Assist Management to identify control gaps and to mitigate the resulting risks.
  • Implementing process changes that arise from the lessons learnt from past complaints and incidents.
  • Working with Project Managers to implement effective handovers from project to BAU, ensuring all downstream implications have been addressed.
  • Where required assist in the management of incidents.

About you:

You enjoy the trust and autonomy to deliver, whilst being part of wider supportive team.  You have a natural ability to deep dive, investigate, clarify, action and communicate your findings, always aware of the impact and essential nature of your role.

Required experience or understanding:
  • RG 146
  • Membership of professional bodies such as ASFA, the Risk Management Institute of Australia (RMIA) or the Australian Compliance Institute (desirable).
  • Lean Six Sigma yellow or green belt (preferred)
  • Line 1 operational risk experience
  • Understanding of governance, risk management and compliance concepts and processes and how to develop programs to mitigate risk
  • Ability to communicate with influence.
  • Knowledge of best practice customer service, contact centres and an understanding of contemporary service models, including digital servicing.
  • Demonstrated ability to work in an environment requiring attention to detail and high levels of accuracy

At Rest we believe that everyone has the power to make a difference and we offer an inclusive and diverse environment that values the qualities and backgrounds that our people bring to the team. We encourage open and diverse thinking, collaboration, innovation and high performance.

If this sounds like you, apply now by submitting your resume and a covering letter summarising your experience and outlining why you are interested in the role.

Visit our website to learn more about your next opportunity at Rest to create happier tomorrows for our customers and in your own life at

Please note only people with the right to work permanently in Australia will be considered.
To apply, click on the “Apply Now” button, fill in the form, attach your CV and cover letter addressing the points above. We look forward to hearing from you.