Senior Claims Specialist

Permanent – Full time - Sydney CBD

Date posted
10 April 2019
Applications close
1 May 2019
  • Fun and flexible working environment
  • 5 min walk from Wynyard
  • Huge potential for progression  

About Us:

As one of Australia’s largest superannuation funds, Rest plays a role in the futures of around one in six working Australians. Our people are committed to delivering real benefits for our customers and making a difference as their fund for life – from their first job to their last. As a profit-to-member fund, we put our members first.

At Rest we have a culture built around our values, customer focus, collaboration, courage, integrity and trust. We empower our people to make a difference to our customers and in their own life. We are proud to offer benefits including an open plan modern working environment, flexible working, health and wellbeing programs and tailored development plans to support you be the best you can be.

The Job:

We are looking to bring onboard an experienced Senior Claims Specialist to join our team. You will be based in a small, friendly team reporting directly to the Claims Manager and will oversee our insurer and administrator in processing claims on behalf of the trustee.

Key responsibilities for the role include:

  • Working to continuously improve the claims experience for members and their beneficiaries and to ensure that any outsource providers are delivering service to Rest’s required standards.
  • Representing Rest in discussions with Rest’s vendors and participate in discussions on service delivery with Rest’s vendors
  • Overseeing Rest members’ death and disability claims to ensure the efficient review and handling of death benefit distributions, accepted insurance claims, declined, disputed or litigated claims.
  • Identifying opportunities for continuous improvement in both administration processes and service
  • Representing Rest at SCT conciliations, prepare submissions, respond to and progress all complaints referred to the Superannuation Complaints Tribunal.
  • Supporting the Claims Manager with other tasks, as required from time to time.

To be successful in this role you will be able to demonstrate:
  • Demonstrable experience with a super fund, insurer, administrator or adviser
  • Knowledge of group insurance policies, definitions, eligibility criteria, terms and conditions
  • Proven experience in claims assessment
  • Ability to work with key stakeholders, including experience in sensitively communicating with individuals in distressing personal circumstances
  • Experience preparing detailed reports and build sound arguments based on case details
  • Proven attention to detail and high levels of accuracy
  • The ability to deep dive into claims understand the process and to guide a discussion about improving the experience would be highly regarded
  • Previous experience analysing reports and constructing possible explanations supported by data would be highly regarded.

At Rest, we believe that everyone has the power to make a difference and we offer an inclusive and diverse environment that values the qualities and backgrounds that our people bring to the team. We encourage open and diverse thinking, collaboration, innovation and high performance.

What’s in it for you:

Apart from the opportunity to genuinely make a difference in people’s lives, a competitive salary and flexibility around working days and hours is on offer, along with a genuine career opportunity working with passionate, collaborative, intelligent high-achievers in a company that values the personal qualities and background of each person in the team.

How to apply:

If this sounds like you, learn more about your next opportunity at Rest to create happier tomorrows for our customers and in your own life at

Please note only people with the right to work permanently in Australia will be considered. 

To apply, please email your CV and cover letter addressing the points above to

Applications close 1st May 2019.

To apply, click on the “Apply Now” button, fill in the form, attach your CV and cover letter addressing the points above. We look forward to hearing from you.

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