Senior Claims Specialist

Full-time - Sydney

Date posted
17 October 2021
Applications close
7 October 2021
An opportunity to join an expanding, highly supportive team, where you contribution will be valued and regarded.

About Us

As one of Australia’s largest profit-to member superannuation funds, our mission is to help our members achieve their personal best retirement outcomes. Rest supports over 129,000 contributing employers, around 1.8 million members and has more than $60 billion of funds under management.


Our team at Rest enjoy a positive culture built around our core values “The Rest Effect”. We seek excellence in everything we do, are dynamic and innovative in the way we work, are always accountable, we are champions of our members and we succeed together.

About the Job  

We are looking for an experienced Claims Manager to join our team. Your role will be to improve the claims experience for Rest members and their beneficiaries and to oversee the management of member’s death and disability claims.

Key responsibilities include:
  • Work to continuously improve the claims experience for members and their beneficiaries and to ensure that any outsource providers are delivering service to Rest’s required standards.
  • Represent Rest in discussions with Rest’s vendors and drive discussions on service delivery with Rest’s vendors.
  • Oversee the management of Rest members’ death and disability claims to ensure the efficient review and handling of death benefit distributions, accepted insurance claims, declined, disputed or litigated claims.
  • Identify opportunities for continuous improvement in both administration and life insurance processes and service, working to address systematic issues

About You: 

You are inquisitive with an eye for process improvement, striving for the best possible outcome for all. 

  • RG146 in Superannuation
  • At least 3 years’ experience with a super fund, insurer, administrator or adviser
  • Advanced Customer Service skills, including the ability to manage emotionally charged situations effectively
  • Solid understanding of super and insurance legislation and practice
  • Experience representing organisations when dealing with vendors
  • Thorough knowledge of group insurance policies, definitions, eligibility criteria, terms and conditions
  • Experience in claims assessment
  • Ability to liaise with key stakeholders
  • Strong written communication skills
  • Demonstrated ability to work in an environment requiring attention to detail and high levels of accuracy

At Rest we believe that everyone has the power to make a difference and we offer an inclusive and diverse environment that values the qualities and backgrounds that our people bring to the team. We encourage open and diverse thinking, collaboration, innovation and high performance.


We value and support our team members by offering a great range of benefits, including but not limited to; 

  • flexible work environment
  • an open plan and modern office 
  • health and wellbeing programs
  • tailored development plans to support you to achieve your personal best career outcome 

If this sounds like you, apply now by submitting your resume and an optional covering letter summarising your experience and outlining why you are interested in the role or email

To learn more about your next opportunity at Rest visit

Please note only people with the right to work in Australia will be considered. 

To apply, click on the “Apply Now” button, fill in the form, attach your CV and cover letter addressing the points above. We look forward to hearing from you.