Monday, 4 December, 2017

REST’s customer-led digital service has been recognised for its innovative virtual agent ‘Roger’ and personalised interactive statements at the Money Magazine 2018 Best of the Best Award ceremony.
Now in its 17th year, the Best of the Best Awards are highly recognised and respected awards, judged by both the Money Magazine team and some of Australia’s leading research houses, to identify the best financial products, services and investments in Australia.
“We’re honoured to be acknowledged for our contribution to the super industry, particularly our ongoing investment in technology to improve the customer experience for both our members and employers,” said Andrew Howard, Chief Operating Officer at REST Industry Super.
“Putting our nearly 2 million members across Australia first, every day, in everything we do is at the core REST’s digitally led customer experience strategy. We want to empower customer interactions through the deployment of Roger and our interactive annual statements,” he said.
Roger, in addition to the Live Chat functionality on the website and the REST App, has made REST the first super fund to service member enquiries 24/7 with over 244,573 questions asked of Roger since launch in January 2017 and Live Chat receiving a 95% satisfied or totally satisfied response rate from customers surveyed.
“We were also the first to provide interactive online member statements offering an inbuilt consolidation tool for members so that they can have all of their super in one place,” he added.
REST has made significant investments in technology over the past year to enhance its customer service offering and open more channels to interact with members as customer trends continue to move towards self-service and the ability to easily perform tasks online.
This award has been the latest honour REST has received this year, having already picked up Best Fund Innovation 2017 at the Chant West 2017 Super Funds Awards in May and the Rainmaker SelectingSuper Innovation Award for Millennial Superannuation earlier this month.
As we have not taken into account your circumstances, please consider whether this information meets your needs. Go online for a PDS to consider before deciding. This information is provided by Retail Employees Superannuation Pty Limited, ABN 39 001 987 739 as trustee of REST (Retail Employees Superannuation Trust ABN 62 653 671 394).

This website is provided by Retail Employees Superannuation Pty Limited ABN 39 001 987 739, AFSL 24 0003 (Rest), trustee of Retail Employees Superannuation Trust ABN 62 653 671 394 (Fund), of which Rest Super, Rest Corporate, Rest Pension and Acumen are part. It contains general advice that has been prepared without taking account of your objectives, financial situation or needs. Before acting on the information or deciding whether to acquire or hold a product, consider its appropriateness and the relevant Product Disclosure Statement (PDS), which is available on this website. The cost of providing financial services is included in the fees in the Fund as disclosed in the relevant PDS. Rest and the Fund do not charge any additional fees or obtain any commissions for the advice provided. Rest’s employees are paid a salary and do not receive any commissions. They may receive a performance related bonus that takes into account the financial services provided. Super Investment Management Pty Limited (ABN 86 079 706 657, AFSL 240004), a wholly owned subsidiary company of Rest, manages some of the fund’s investments. Apart from this, Rest does not have any relationships or associations with any related body corporate or product issuer that might reasonably be expected to be capable of influencing Rest in providing financial services.

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Awards and ratings are only one factor to consider when deciding how to invest your super. Further information regarding these awards can be found at Past performance is not an indicator of future performance. SuperRatings Pty Limited does not issue, sell, guarantee or underwrite this product. Go to for details of its ratings criteria. For further information about the methodology used by Chant West, see