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Change your name or date of birth

How to update your details
Update your personal details
How to check your contact details

If you've changed your name, or need to correct your date of birth, you can update everything online in just a few steps.

Choose our fast and secure online form for the easiest experience, or you can download our PDF form to complete and return to us via email.

How to update your details using the online form

You’ll need to verify your ID electronically with one of the following documents:

  • Marriage certificate
  • Change of name certificate
  • Australian passport
  • Australian driver’s licence
  • Australian visa (foreign passport)

It takes 5-8 minutes to complete the online form. Note that changes may take up to 5 business days to be reflected in your account.

Your personal details must be the same as we currently have on your account to process this application.

Update your personal details

devices icon

Online form

1. Have your identification ready 

2. Complete in 5-8 minutes 

3. 5-day processing time 

Update now
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PDF form

1. Have your identification ready 

2. Download and complete the form offline, and email back to us 

3. 20-day processing time from the date we receive your completed form

 

Download now

For the fastest service, we recommend using our secure online form. 

How can I check or update my contact details?

Check your contact details are up-to-date in either MemberAccess or the Rest App.

MemberAccess

  1. Log in to MemberAccess
  2. Under the ‘Member’ tab, click on ‘Personal details’
  3. Head to the ‘Contact details’ section and select ‘Edit’ to update.
Log in to MemberAccess

Rest App

  1. Log in to the Rest App and click on 'More' at the bottom of the screen
  2. Click on ‘Account’
  3. Click on the 'pencil' next to 'My contact details' to update
Go to the Rest App

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