What does Rest do to keep your super safe?

Online Security

• We’ve introduced Multi-Factor Authentication (MFA) to the MemberAccess login process. This includes sending a 6-digit code via SMS to your registered mobile phone each time you log in.
• We have a dedicated team that actively monitors the external environment for suspicious activity and continually assesses our security measures to safeguard your accounts and super savings.

Identity Verification

• When you speak to our customer service team, we run a range of security checks to confirm your identity before we tell you confidential details or move ahead with any transactions.
• Before withdrawing money to bank accounts, you must either obtain an online verification or provide certified identification, such as passports or driver licences.
• Online verification requires a government ID from you and matches your details against official sources such as the Electoral Roll.

Privacy Compliance

• We are required to comply with laws to report and act on suspicious transactions. This includes co-operating with the police, regulators, and other law enforcement agencies in their investigations into fraud or suspicious transactions.
• Your privacy is important to us. We are committed to protecting the privacy of personal information that we collect and how we handle personal information and comply with applicable privacy laws.