Frequently asked questions

Industry funds are profit-to-member funds. For example, Rest doesn’t pay commissions to financial advisers and offers competitive fees – which could mean more money for you when you retire.

Industry funds were originally set up to manage super contributions for a particular industry – for example, Rest was established as the super fund for retail industry workers. Rest is now open to everyone. You don't have to work in retail to become a Rest member – all Australians are welcome.

Yes. Rest is an industry fund which is a profit-to-member fund, with low fees and competitive long-term performance. Rest doesn't pay commissions to financial advisers which could mean more money for you when you retire.

To discuss account-specific information, we need the account holder present regardless of their age to give verbal consent over the phone. This is to safeguard their privacy. For ongoing enquiries, we recommend written authorisation from the account holder. You can access a Third Party Authorisation form here. 

Super is a retirement savings plan in Australia that is intended to help you save for your retirement. Generally, you can only access super when you reach preservation age and retire. Your preservation age depends on your date of birth and further information is provided here.

However there may be other circumstances like severe financial hardship or on compassionate grounds, where you may need to access your super early. This is called an early release of super. In these circumstances there are key eligibility requirements that must be met.

For more information about conditions of release click here.

So even though it may be a while before you can access it, understanding your super early will give you greater control and the confidence to make the best financial decisions for you.

To learn more about super, check out our handy super tips and videos in the Learning Centre.

Things to consider

Before combining your super, consider if Rest is right for you. Check out the fees and costs of your other fund plus any benefits that would be lost if you make a transfer from that fund to Rest, such as insurance cover. Make sure your other fund knows about any contributions you intend to claim a tax deduction for, before combining with Rest. For further information, visit our website.

If you have any questions, speak to a licensed financial adviser or visit the ASIC MoneySmart website.

SuperMatch is an ATO provided service that allows members to look up details of any superannuation that they may have in their name. This information can then be used by members to consolidate their super and is an alternative method to the method that is provided through the Rest app and MemberAccess. 

In Australia you are generally entitled to compulsory superannuation contributions from your employer. 

The minimum superannuation guarantee contributions which applies from 1 July 2023 to 30 June 2024, is 11% of your ordinary time earnings (OTE). OTE are what you generally earn for your ordinary hours of work.

If you are entitled to the minimum superannuation guarantee, your employer must pay contributions into your super fund on your behalf at least quarterly.

For more information click here.

Of course! If you are eligible for superannuation guarantee contributions, you can complete this print form and give it to your employer to nominate Rest as your chosen Fund. Or if you prefer you can send an electronic copy to your employer, complete the Standard Choice form online.

Click here for more information about changing jobs.

If you’re consolidating other super into Rest, or have changed jobs, you might need some of these numbers to help you complete the necessary forms.

ABN
62 653 671 394 - Rest Retail Employees Superannuation Trust (Rest)

SPIN / USI number
RES0103AU - Rest Super or Rest Corporate

RES0101AU – Rest Corporate Retained Category

RES0102AU - Rest Pension

MySuper Product Unique Identifier

62 653 671 394 831

In some circumstances, like severe financial hardship or on compassionate grounds, you may need to access your super early. This is called an early release of super. In these circumstances there are key eligibility requirements that must be met.

Typically, however, you cannot access your super until you reach ‘preservation age‘ and retire. For most people this is retiring or changing jobs after reaching age 60. A key purpose of super is to help you put money aside for your future retirement.

To learn more about accessing your super, click here.

Each person’s situation is different, so it’s important to understand all the ins and out and get good financial advice before making any decisions about your super. When you are close to reaching preservation age and retiring, contact Rest, or book an appointment with a Rest Adviser.

To find out what insurance cover you have and how much you're covered for, log in to MemberAccess and click the 'Insurance' tab. If you haven't registered for MemberAccess, we can confirm your insurance details over the phone - 1300 300 778.

For more information, refer to the Insurance Guide.