An important update for Rest members
about account security 

Over the weekend of 29-30 March 2025, Rest became aware of some unauthorised activity on our online MemberAccess portal.

We responded immediately by shutting down the online MemberAccess portal, starting an investigation and launching our cyber security protocols.

We are very sorry this has happened and understand that this will be concerning for our members.

No member funds were transferred out of impacted members’ accounts due to these unauthorised access attempts.

At this stage, we believe that some of our members may have had some limited personal information accessed in the form of member first name, email address and member identification number.

We have already contacted these impacted members to provide support.

Which members have been impacted?

We believe the impact of this incident has been limited to approximately 8,000 members who may have had some limited personal details accessed.

No member funds were transferred out of impacted members’ accounts due to these unauthorised access attempts. 

How are you helping impacted members?

We have already contacted impacted members to reinstate their account access and provide next steps and support.

We’ve also partnered with IDCARE, Australia’s national identity and cyber support community service to support directly impacted members. 

Is there anything else members can do?

If members notice any suspicious activity on their accounts, for example unauthorised attempts to change your password, please call us immediately on 1300 300 778.

If you have used your Rest password (or a similar one) for other accounts, we recommend you change these passwords immediately.