A big thank you to all the employers who took valuable time out of their busy day to complete the recent Employer Survey.
All up over 2,300 employers responded, which was fantastic. We really appreciate your honest feedback, it’s invaluable in helping us improve your customer experience with Rest.
What’s happening with your feedback
Thanks to your comments we better understand what we are doing well, things we could improve and some new ideas for the future.
We have a team working on the results, developing improvement initiatives and creating plans to implement them back into the business. With ongoing feedback, we’ll monitor how your customer experience is changing and make adjustments as needed.
Initiatives we’re looking to implement
Based on your feedback, our improvement initiatives will focus on the following areas.
- Make it easier for you to interact with Rest at every point (we’ve already made inroads in this area, see article)
- Take more ownership of your problems and requests for help
- Ensure you are confident Rest can provide the right support for you and your business now and in the future.
Thanks for your positive feedback too!
While we work on our improvement initiatives, we’ll also ensure we keep doing the things you said are working well. Such as, the ease of using the clearing house facility, where you can pay super online for all your employees at the same time, no matter which super fund they are with.
We’ll maintain this and other fundamental areas that were seen as positives.
It doesn’t end there
There’s always room for improvement. At the end of the day, the success of our improvement initiatives will be judged by how you rate your customer experience with us.
We look forward to ongoing dialogue and feedback as we work on improving our relationship together.