Now’s the time to grow your own
“Hire for attitude and develop the aptitude,” says Daniel Cavedon, Myer’s General Manager for People and Culture.
After more than a decade with Myer, Daniel has seen the escalating demand for people with IT and digital skills to support retailers with their online and ecommerce offerings. During the initial stages of digital transformation at Myer, skills were brought in from established markets overseas, but the COVID lockdowns meant recruitment efforts were restricted to the domestic market.
One way of dealing with this challenge is to hire for the right attitude first, then develop skills in high-demand areas like digital. Daniel looks for people who are customer focused first and foremost, who understand product, and then builds on this foundation through their learning and development.
At 7-Eleven, the focus is on empowering staff with the tools and support they need to take ownership of their career progression. Chris says that’s one of the reasons why 7-Eleven recently moved to an agile working model in Australia, which removes levels of hierarchy and gives employees the opportunity, and accountability, to deliver solutions to customers at speed and develop their careers.