Rest|AIA Vitality FAQs

GENERAL QUESTIONS

If you’re already registered and using AIA Vitality, you’ll have access until 30 April 2020.  Although you may have access until 30 April 2020, you have until 31 December 2019 to take out a new Anytime Fitness, Fitness First or Virgin Active gym membership.
If you’re not already registered for AIA Vitality, you will need to complete your registration by 11:59pm AEDT 30 November 2019.
From 1 December 2019, Rest is changing insurers from AIA Australia to TAL Life Limited. Access to AIA Vitality was offered to Rest members as part of the insurance partnership with AIA. Because of the changeover to a new insurer, we’re unable to offer AIA Vitality to Rest members who haven’t registered for the program before 1 December 2019.
The team at Rest is working on an exciting new benefits program so look out for more information in the future about it.
As you won’t have access to AIA Vitality from 30 April 2020, you will not be able to access any vouchers via the Rest App from this date. Make sure you’ve downloaded/used your vouchers before then. You will also need to check the expiry date on each voucher – the dates will vary between each individual voucher.

For iTunes vouchers: please ensure you have redeemed the vouchers into your iTunes account; remember that these are all able to be loaded into your iTunes account and will be held there as a balance.

For Woolworths vouchers: you’re able to store up to 10 vouchers in the Woolworths money app.

For HOYTS and BOOST vouchers: please ensure you have taken a screenshot of the barcode of any vouchers that you have not yet used – these rewards need a barcode to be scanned so they can be used.  Remember to capture the entire barcode as part of your screenshot (and save it in a safe place on your phone!) so you’re able to use it at your leisure (before any expiry dates).

To redeem your reward simply follow the steps for each voucher supplier. Some vouchers can be used either online or offline, or both. Check the terms and conditions of your chosen voucher for more information. The expiry date will be shown on each voucher.
The last week that you will be able to earn Active Benefits will be the week ending Sunday 26 April 2020. You will need to ensure all physical activity/gym visits are synced to your AIA Vitality account before Tuesday 28 April 2020.
If you purchase another AIA insurance product that has access to AIA Vitality before 31 March 2020, you’ll retain your existing AIA Vitality Status and AIA Vitality Points, and we will transfer your existing AIA Vitality membership over to the new product.  From 1 April 2020, if you choose to purchase a product that has access to AIA Vitality, you will not be able to retain your current AIA Vitality Status and AIA Vitality Points.  A new AIA Vitality membership will be created for you, starting at Bronze AIA Vitality Status and zero AIA Vitality Points.
AIA Vitality is available with eligible health and life insurance policies through AIA Australia or one of their partners. There are many different products offering access to AIA Vitality.

Visit the AIA Vitality website to learn more about the other ways you can access AIA Vitality under ‘Join’.
Please note that the AIA Vitality program that you’ve been accessing via Rest differs from the original AIA Vitality program that is available through other eligible health and life insurance policies through AIA Australia or one of their distribution partners.  The original AIA Vitality program has several key differences including the ability for members to receive up to 50% cashback on eligible Virgin Australia flights, up to 50% off endota spa e-Gift cards and up to $650 per year in Shopping Rewards.
Yes we have a range of member benefits available via our website or via the Rest App.

Rest is currently working on a new and broader member benefits program so stay tuned for updates.

GYM MEMBERSHIPS

  • Virgin Active has agreed to continue to provide your current discounted price until 30 April 2020
  • We’ve worked with Virgin Active to provide you with a discount of 30% off its current applicable membership rate after this date. 
  • We’ve worked with the Fitness First team to continue your upfront 30% discount until 30 April 2020. Because of this, there’ll be no changes to your current rate and membership terms and conditions. 
  • Your cashback will also still be paid as long as you have visited the gym 24 times in the calendar quarter ending 31 March 2020. Your cashback will be paid in April 2020.  Please check the AIA Vitality section of the Rest App before 31 March 2020 to ensure your bank account details are accurate so we can provide you with any outstanding cashback payments.
  • At their discretion, participating Anytime Fitness clubs will still honour the 10% discount off the RRP.  Please note that this pricing may not be offered at all clubs, so it is best to speak to the club manager at your home club to confirm.
  • The $100 per quarter cashback will not be available for any gym visits after 31 March 2020.
  • The usual 24 visits will continue to apply to any rolling 91-day cashback cycles that are due to end up to and including Tuesday 31 March 2020.
  • If your 91-day cashback period will end in January or February 2020, you will be paid your cashback as per standard process.  To qualify for cashback right up until 31 March 2020, you will only need to make 12 separate daily visits to an Anytime Fitness gym from the day after your cashback period ends until Tuesday 31 March 2020.
  • Please check the AIA Vitality section of the Rest app before Tuesday 31 March 2020 to ensure your bank account details are accurate so we can provide you with any outstanding cashback payments.
We’re sorry that AIA Vitality is no longer available for Rest members.  Please contact us via rest.com.au/contact-us to get in touch the way that suits you most.

FAQ’s for existing members registered for Vitality before 1 Dec 2019

There is no additional cost to join AIA Vitality if you’re eligible. It’s just one of the benefits of being with Rest.
There are a couple of different ways that your information is updated with AIA Vitality. Contact Rest directly to update your phone number, name, gender or date of birth. These will then be shared and updated with AIA Vitality. To change the email address you use with AIA Vitality you will need to contact AIA Vitality directly on 1300 213 411 or Vitality.Rest@aia.com.au. So remember, your email for your Rest account isn’t shared with AIA Vitality, but you can choose to update AIA Vitality with the same email.

Earn Points

What is the AIA Vitality Fitness Assessment?

The AIA Vitality Fitness Assessment gives you a snapshot of how fit you are.  The assessment includes:
Medical history, physical activity and readiness assessment, fitness goals as well as your health measures (BMI, blood pressure, waist circumference and fitness test).

How old do I have to be to complete an AIA Vitality Fitness Assessment?

AIA Vitality members under the age of 18 aren’t eligible to earn AIA Vitality points for the AIA Vitality Fitness Assessment. 

How often can I complete the AIA Vitality Fitness Assessment?

You can complete the AIA Vitality Fitness Assessment twice a year (6 months apart) and earn up to 1,500 AIA Vitality points for each one (that's 750 points for attending the assessment and an extra 750 points if your fitness results are within a healthy range). 

How can I achieve the maximum of 3,000 AIA Vitality Points for this assessment?

Your Fitness Assessment points are capped at 3,000 points each membership year. You can earn the full 3,000 points from your AIA Vitality Fitness Assessment in a membership year if two assessments are completed 6 months apart and the results are in the healthy range.

I'm not a Virgin Active or Anytime Fitness gym member - can I still do the assessment?

Absolutely. Simply book in at your preferred location

I also received points for my BMI and blood pressure. Why is that?

As the Fitness Assessment measures your Body Mass Index (BMI) and blood pressure (BP), you'll also receive points for these.

Additional points will be allocated if your results are within the healthy range:

750 points for attendance (total 1,500 points for BMI and BP)

750 points for healthy range results (total 1,500 points for BMI and BP).  Healthy ranges: BMI: 18.5 – 24.9, Blood pressure: <140/90mm/Hg

The BMI and BP attendance and healthy range points can only be received once per membership year. If you've already earned points for these as part of the AIA Vitality Health Check (VHC) with a health professional, you will not earn points.
 

Who are the healthy ranges applicable to?  

The healthy range thresholds (clinically-determined ranges), are intended to be used for adults aged 18+ years. 

Any AIA Vitality member aged under 18 years old is still able to complete an AIA Vitality Health Check and earn points for both attendance and healthy range results - however, any member aged under 18 years is advised to contact their health professional for the clinically-determined healthy range results for their age.

How can I get the full 6,000 AIA Vitality points awarded?

To get the full 6,000 AIA Vitality points, you'll need to complete each of the below tests each membership year. You'll get 750 AIA Vitality points for each test and an additional 750 for each result that is within the healthy range.

HEALTHY RANGES (for adults aged 18 years and older):

BMI: 18.5 – 24.9

Blood pressure: <140/90mm/Hg

Cholesterol: <5.5mmol/L

Blood glucose (fasting): <5.5mmol/L

Blood glucose (random): <7.8mmol/L

One of my results was not in a healthy range when I first did the test, but I've had the test done again and my result has improved. Can I still get the additional 750 AIA Vitality points for being in the healthy range?

Yes. Simply upload your new results on this page (ensure the result has been verified by your health professional) and you'll be awarded the points.

What’s the AIA Vitality Health Review?
 
The AIA Vitality Health Review (VHR) is an online assessment based on your lifestyle, behaviours and physical activity levels that takes less than 10 minutes to complete. You will earn 1,000 AIA Vitality points for completing it each membership year.
 
What information will the VHR give me?
 
Once you’ve completed the VHR, you’ll learn your AIA Vitality Age (your biological age, which can differ from your chronological age based on your answers to the VHR questions), and you may also have some Goals presented to you to help you on your way to better health.  Please see the Goals page in the AIA Vitality section of your Rest app for more information on Goals.
 
Who are the healthy ranges applicable to?
 

The results of this VHR are calculated using clinically-based healthy ranges for adults aged 18+ years.  Any AIA Vitality member aged under 18 years old is still able to complete the VHR, but is advised to contact their health professional for the clinically-determined healthy range results for their age.

Do I need to prepare anything before I take the VHR?

No - we'll ask you questions about your lifestyle and behaviours, as well as your clinical measures for blood glucose (sugar), blood pressure, cholesterol, weight etc.  If you don't know your clinical measures, it's okay. Simply indicate that you don't have the answer and upon completion, we will still present you with your report.

I'm pregnant, will this affect the results?

The AIA Vitality program will not suggest any Goals for members who are pregnant. Please speak to your healthcare provider about healthy weight gain and monitoring your health measures during pregnancy. Please note, BMI and waist circumference as health measures do not apply during pregnancy.

Can I claim points if I see a different dietitian?

No.  You'll only be awarded 1,500 AIA Vitality points each membership year for consultations with one of the three dietitians; Sonya Douglas from Dietwise Nutrition Clinic, Glenn Harry from Spectrum Nutrition and Dietetics or Dr. Chloe Sacks from Chloe Sacks Dietetics.  You can read a brief profile on each of these Dietitians and find their contact details through the AIA Vitality Nutrition Assessment pages in the AIA Vitality section of your Rest app. These are currently the only dietitians registered with the AIA Vitality program.  We will be looking to expand the number of registered dietitians as the program continues to grow, and we'll keep all members up-to-date with any future changes.

Do I need to do anything in preparation for my consultation?

Ensure you write down the names of any supplements or medications that you may be taking and let your chosen APD know at the beginning of the appointment. In your appointment, your APD will talk through your nutrition goals, diet and eating habits to formulate a personalised plan to help you achieve them.

How much will the AIA Vitality Nutrition Assessment cost me?

The total cost for the members is $55 – a saving of 50%. You'll need to pay an upfront, discounted rate of $77 for the initial consultation and after proof of payment is received by AIA Vitality, we'll provide you with a further $22 in cash back.

Why are these consultations conducted virtually?

These consultations are performed over the phone or video so no matter where you live you'll have access to a highly experienced dietitian.

When will I receive my cashback?

You'll receive your cashback ($22) after attendance within three (3) weeks of sending proof of payment to Vitality.Rest@aia.com.au. Please ensure your nominated bank details are correct (or have been updated) before submitting proof of payment.

What is a Colon Cancer Check?

The Colon Cancer Check is known as the Faecal Occult Blood Test (FOBT), and it detects minimal amounts of blood in your bowel motions.

 Who can take the FOBT?

AIA Vitality members aged 50+ years can have the FOBT every two years will earn 1,000 AIA Vitality points for two consecutive years.  AIA Vitality members aged under 50 years of age will be eligible to receive points for the FOBT, if deemed clinically appropriate.

What does clinically appropriate mean?

Clinically appropriate means as advised by an appropriately qualified medical practitioner.

I've seen my dentist recently for a check-up, but it was before I joined AIA Vitality - can I still get 1,000 points?

You are only able to earn AIA Vitality points for dental check-ups that are done during your current membership year. 

I get my teeth cleaned every six months - can I get 1,000 points for each visit?

We like your commitment to healthy teeth! Unfortunately, you only earn 1,000 points for a full dental check-up once per membership year.

I use my Extras cover on my health insurance to cover the cost of going to the dentist - can I still get 1,000 AIA Vitality points?

Absolutely. It doesn't matter how your visit to the dentist is funded - as long as you have an official dental check-up (and get your AIA Vitality Advanced Screening form completed and signed by your dentist), you'll earn 1,000 AIA Vitality points.

Do I still get my AIA Vitality points if the optometrist tells me I now need to wear glasses?

Yes, you earn AIA Vitality points for having an eye check. The results of the check have no impact on your AIA Vitality points. 

Do I need to get an eye check every year to earn points?

No, you only need to get an eye check every three years and you will automatically earn 1,000 points for your current year, as well as the next two consecutive years.  Please be sure to follow any check-up frequency that the optometrist may specifically recommend for you. 

Where can I get the flu vaccination done?

The flu vaccination needs to be administered via a recognised health professional - either your GP or a nurse.  We also recommend checking in with your HR team at work as many companies host 'flu vaccine days' to provide free flu vaccinations for staff.

Some local pharmacies may also offer flu vaccine appointments.

Make sure your chosen health professional signs the completed AIA Vitality Advanced Screening form so you can receive 1,000 AIA Vitality points per membership year. 

I don't believe in getting the flu vaccination - do I have to get it?

It's entirely up to you as to which parts of the AIA Vitality program you choose to participate in. You don't have to get the flu vaccination if you don't want to.  

I don't think I need the flu vaccination, is there a way for me to get the 1,000 points still without getting the vaccination?

Unfortunately, no. You'll need to get the flu vaccination in order to get the points. 

How do I get a Goal to work towards?

Your individual Goals have been determined using the information you provided during the AIA Vitality Health Review - these Goals are designed to assist you in focusing your efforts to the behaviours that will help you become (or remain) healthy.  Please note that you have to accept each Goal that is recommended for you. Please visit the Goals page in the AIA Vitality section of your Rest app to accept and view any Goals you may currently have.

How long do I get to reach my Goal?

Each Goal runs for a period of 13 weeks from the date you activate it.

What if I'm close to achieving my Goal but have just fallen short - do I get any AIA Vitality points?

No, you need to successfully achieve your Goal/s by the advised date in order to earn AIA Vitality points.

Why didn't I get extra points for completing the AIA Vitality Health Check when it was recommended to me as a Goal?

The system recommends you complete the AIA Vitality Health Check so specific Goals around improving your own health are able to be generated. Points are awarded for completing the AIA Vitality Health Check, (regardless if it's been recommended as a Goal or not), so you don't receive any additional points. 

How are these Goals relevant to me?

Your individual Goals have been determined using the information you provided during the AIA Vitality Health Review - these Goals are designed to assist you in focusing your efforts to the behaviours that will help you become (or remain) healthy. 

What if I have accidentally cancelled a Goal I've been working on - do I have to start all over again?

Yes, once a Goal has been cancelled, it is unable to be reinstated from the date it was cancelled.  The Goal will restart.

What is the HPV vaccine?

The HPV vaccine protects against nine HPV types which cause around 90% of cervical cancers in women.

 Who can get the HPV vaccine?

Female AIA Vitality members aged between 10-26 years of age will earn 1,000 AIA Vitality points once they have completed the course of treatment, and proof of completion is submitted to AIA Vitality.

Why can only female AIA Vitality members earn points for receiving the HPV vaccine?

Although the immunisation is also available to be given to males, the main purpose of the vaccine is to reduce the risk of transmission of the virus to females.

I got the HPV vaccine a couple of years ago - am I able to claim AIA Vitality points?

If you're female and aged between 10-26, have had the vaccine within the last six months, and you can submit proof that you have received the completed course of treatment, you'll receive 1,000 AIA Vitality points.

My gym is not listed here, can I still earn points for going to the gym?

We can only track your gym visits when you're a member with one of the AIA Vitality partner gyms (Virgin Active, Anytime Fitness and Fitness First) and you've linked your AIA Vitality membership to your gym membership.  If you'd like to join one of our partner gyms, check out the great membership deals available to AIA Vitality members. However, if you would prefer to be a member at another gym, you can still earn AIA Vitality points by syncing any AIA Vitality-compatible fitness device or app. Check the ‘Link a device or app’ details within the AIA Vitality pages of your Rest app.

If I go to the gym twice in one day, can I earn double the points for that day?

We like your enthusiasm! However, to ensure a balanced approach, we encourage you to incorporate physical activity into your daily routine.  We've limited physical activity points, including going to the gym, to a maximum of 100 AIA Vitality points per day. These points count towards your total physical activity points which is capped at 15,000 points per membership year.

Is the AIA Vitality benefit the same for all partner gyms?

No. Every gym benefit is different, depending upon the gym you choose to join. Some gyms offer an upfront discount, or reduced joining/activation fees. For some of our gym partners, there may be a minimum attendance requirement in order to be eligible for a cashback per quarter.  The one thing you can be sure of is that you earn 100 AIA Vitality points per visit at any of our gym partners. 
 
What devices can I link to AIA Vitality?

The following devices/apps can be linked with AIA Vitality: Fitbit, Garmin, AppleHealth, Google Fit, Runkeeper, Strava, miCoach, Polar, Suunto and Misfit 

What if my device isn’t on the list?

Unfortunately, if it's not listed here then we currently don't support it.

Can I have more than one device and/or app synced to my account?

Yes. We'll award you the relevant points for the highest steps, calories, heart rate or speed recorded on either device. You are only able to earn a maximum of 100 AIA Vitality points each day from physical activity.

I don't have a fitness device - can I use my iPhone/Android instead?

Yes. We support syncing to Apple Health (iOS) and Google Fit (Android).

What happens when I've reached the 15,000 AIA Vitality points for the physical activity limit? Can I still earn points for tracking my activity?

Physical activity points are capped at 15,000 for each membership year. However, all physical activity (including AIA Vitality partner gym visits) will continue to earn AIA Vitality points that can contribute towards your personalised weekly Active Benefits target. This means you'll still earn a $5 reward each week if you reach your Active Benefits target. They'll also count towards the number of gym visits you need to make each quarter to meet cashback requirements (only applicable for Anytime Fitness and Fitness First gyms) and any active Goals you may have.

Linking- Apple health​
How do I make sure Apple Health data syncs to AIA Vitality so I can receive points?

Once you have granted permission for AIA Vitality to read the Health app data, opening the AIA Vitality section of the Rest App on a regular basis will make sure data is synced between the two.

I haven't received points for my activity today even though I have qualified?

Sometimes the points can take up to 24 hours to allocate.

How do I unlink my Apple Health from my AIA Vitality account?

You need to revoke permission of data being read. To do this, go into the Apple Health app and then the Sources tab. Select AIA Vitality and turn off the categories you don't wish AIA Vitality to read.

Linking- Fitbit​
How do I make sure my device's data syncs to AIA Vitality so I can receive points?

Once you have granted permission for AIA Vitality to read the app data, opening the AIA Vitality section of the Rest App on a regular basis will make sure data is synced between the two.

I haven't received points for my activity today even though I have qualified?

Sometimes the points can take up to 24 hours to allocate.

Linking- Garmin
How do I make sure my device's data syncs to AIA Vitality so I can receive points?

Once you have granted permission for AIA Vitality to read the app data, opening the AIA Vitality section of the Rest App on a regular basis will make sure data is synced between the two.

I haven't received points for my activity today even though I have qualified?

Sometimes the points can take up to 24 hours to allocate.

Linking Google Fit
How do I make sure Google Fit data syncs to AIA Vitality so I can receive points?

Once you have granted permission for AIA Vitality to read the app data, opening the AIA Vitality section of the Rest App on a regular basis will make sure data is synced between the two.

I haven't received points for my activity today even though I have qualified?

Sometimes the points can take up to 24 hours to allocate.

How do I unlink my Google Fit from my AIA Vitality account?

You need to revoke permission of data being read. To do this, go into the Google Fit app and then the Sources tab. Select AIA Vitality and turn off the categories you don't wish AIA Vitality to read.

Linking- Misfit​
How do I make sure my device's data syncs to AIA Vitality so I can receive points?

Once you have granted permission for AIA Vitality to read the app data, opening and logging into the AIA Vitality section of your Rest app on a regular basis will make sure data is synced between the two.

I haven't received points for my activity today even though I have qualified?

Sometimes the points can take up to 24 hours to allocate.

Linking- Polar 
How do I make sure my device's data syncs to AIA Vitality so I can receive points?

Once you have granted permission for AIA Vitality to read the app data opening the AIA Vitality section of the
Rest App on a regular basis will make sure data is synced between the two.

I haven't received points for my activity today even though I have qualified?

Sometimes the points can take up to 24 hours to allocate.

Linking- Runkeeper​
How do I make sure my device's data syncs to AIA Vitality so I can receive points?

Once you have granted permission for AIA Vitality to read the app data, opening the AIA Vitality section of the Rest App on a regular basis will make sure data is synced between the two.

I haven't received points for my activity today even though I have qualified?

Sometimes the points can take up to 24 hours to allocate.

Linking- Strava​
How do I make sure my device's data syncs to AIA Vitality so I can receive points?

Once you have granted permission for AIA Vitality to read the app data, opening the AIA Vitality section of the Rest App on a regular basis will make sure data is synced between the two.

I haven't received points for my activity today even though I have qualified?

Sometimes the points can take up to 24 hours to allocate.

What is a mammogram?

A mammogram is an X-ray of breast tissue used to check for breast cancer.

Who can get a mammogram?

Female AIA Vitality members aged 50+ years who have a mammogram every two years will earn 1,000 AIA Vitality points for two consecutive years. Female AIA Vitality members aged under 50 years of age will be eligible to receive points for a mammogram, if it’s been deemed clinically appropriate.

What does clinically appropriate mean?

Clinically appropriate means as advised by an appropriately qualified medical practitioner

I'm not yet 50 years old, but my doctor has recommended that I get a mammogram - can I still get 1,000 points?

Yes, if your doctor has recommended that you get a mammogram, you will be eligible to earn 1,000 points.  Please ensure your doctor has signed the AIA Vitality Advanced Screening form upon completion of the mammogram.

What is the Mental Wellbeing Assessment?

The Mental Wellbeing Assessment is an online assessment, consisting of three assessments to understand your stressors, psychological wellbeing and social support.  You will earn 250 points for completing each assessment.  Each of the three assessments can be done twice per membership year (six months apart) - you can earn up 1,500 points per membership year.

Why is this assessment important?

Mental wellbeing is important to every one of us - it affects all aspects of our lives and can impact everything we do, think and feel. 

Will you remind me to complete these assessments again in 6 months?

You will not receive a specific reminder to complete this assessment, but you may be reminded through the AIA Vitality section in the Rest app.

Will I automatically get 250 points just for submitting each part of the Mental Wellbeing assessment?

Yes!

How long will these take to complete and do I have to complete them all in one go?

Generally speaking, most AIA Vitality members are able to complete all three assessments within 15 minutes.  You don't have to complete all three assessments in one go - they can be completed on three separate occasions.

How often can I complete the Non-Smoker's Declaration and earn points?

You can complete it once per membership year to earn 1,000 AIA Vitality points.

I'm a smoker but would like to quit. Can I still earn points?

Absolutely!  After three months of not smoking, you can complete the Non-Smoker's Declaration to earn your points. Get started by using your AIA Vitality membership to save up to 100% off Allen Carr's Easyway program. 

If I'm in the process of quitting smoking, can I call myself a non-smoker?

Yes - if you've not smoked for the last 3 consecutive months. Keep up the good work. 

How many points can I earn by tracking my food?

You can earn 1,200 AIA Vitality points per calendar quarter for tracking your food.

Can I manually add meals into my AIA Vitality account?

We currently don't support manual additions to food logging via your AIA Vitality account in the Rest App. You'll need a compatible device and account from Fitbit to do so.

Can I just do four consecutive weeks instead of one week per quarter?

No, the requirement is one week per calendar quarter so you can review the potential improvements you're making in your nutritional choices.

I don't have a Fitbit device, how can I track my nutrition through Fitbit to earn these points? 

Even though you don't have a Fitbit device, you're able to create an account online with Fitbit.  You need to ensure it's linked to your AIA Vitality membership and then remember to log food for seven consecutive days each quarter to earn points. 

If I forget to log a meal, do I have to start all over again?

No - but it may mean you have to log food from more days in order to have seven consecutive days of food logged (with three meals per day). For example, if you forget to log a meal on day two, but remember to log meals on every other day, you'll need to log your meals over nine days to ensure you get your points. 
 

What’s the Online Nutrition Assessment?

The Online Nutrition Assessment is an online assessment that gives you an overall view of your dietary and lifestyle habits so you can find out where you're doing well and where you can improve.

Do I need to prepare anything before I take my online nutrition assessment?

No, as long as you have a good idea of what you generally eat, you'll be able to complete this assessment. 

I want a more in-depth analysis/review of my diet, is there anything else I can do?

If you're keen to get more information on how you can improve your diet, AIA Vitality provides you with an AIA Vitality Nutrition Assessment - which is a virtual consultancy (phone or video) with one of three AIA Vitality-affiliated Accredited Practising Dietitians (APDs) that will provide you with expert, individual nutrition advice. You can save 50% off the initial consultation with one of the AIA Vitality-affiliated APDs, and earn 1,500 AIA Vitality Points. This special rate of $55 is available to all members, once a membership year. For more information, please go to the AIA Vitality Nutrition Assessment pages in the AIA Vitality section of your Rest app.

How do I get 1,000 AIA Vitality points?

You earn 500 AIA Vitality points each time you complete this assessment - and you're able to complete it twice per membership year.  Make sure you complete it twice to earn a total of 1,000 points.

How long will the Online Nutrition Assessment take to complete and do I have to complete it all in one go?

The assessment will take approximately 10-15 minutes for you to complete. Yes, you will need to complete it in one go.
What’s an Organised Fitness Event?

An Organised Fitness Event is any type of publically-available, organised fitness event that you can register to participate in.  This includes: cycling events, multi-sport (triathlon/duathlon etc.) events, running events, water sport events (swimming, canoeing) or walking events.

How can I earn points for an Organised Fitness Event?

You can earn between 100 and 1,500 AIA Vitality points by participating in organised fitness events. The points allocation depends on the type of sport and the distance of the event.
For a list of AIA Vitality points available and to ensure your organised fitness event is included, please refer to the list in the Organised Fitness Event page in the AIA Vitality section of your Rest app.  You will also need to enter the event details on this page within three months of the event to be able to earn AIA Vitality points.

What if the event I want to earn points for isn't listed?

If your event is not listed above, please contact us at vitality.rest@aia.com.au . In your email, include the following details:
  • Type of event
  • Name of event
  • Date of event
  • Distance
  • Your official finishing time
  • Your race number
We will review the event to see if it qualifies for AIA Vitality points and how many can be earned. If approved, your points will be awarded within four to eight weeks.
 

What’s a Pap/Cervical Screening Test for?

Pap/Cervical Screening Tests are designed to identify abnormal cells in the cervix, which may indicate a higher risk of cervical cancer.

It's only needed once every 5 years* and once completed, you'll receive 1,000 AIA Vitality points straight away, and in each of the next four consecutive years.

*Effective from 1 December 2017, there have been changes made to the recommended frequency of Pap Smear/Cervical Screening Tests.  It is generally recommended that women aged 25 - 74 years of age should have a Cervical Screening Test two years after their last Pap test.  Subsequently, women will only need to have the test every five years if their results are normal.  However, it is imperative that you speak to your health professional for specific information on how often you should be tested.

I've had a Pap test 3 years ago, can I wait another 2 years until I go for my next test?

The current clinical guidelines advise that you should have a Pap test every 2 years. Based on the new Cervical Screening test guidelines however, if you're deemed to be a low risk you may be able to have the test every 5 years. These are general guidelines only. Speak to your GP about the best testing frequency for your individual circumstances.

I had a Pap test recently, can I still get my AIA Vitality points?

The Pap test must have been while you're an AIA Vitality member, and in your current membership year to be eligible to receive points.

Do I have to have a Pap test/Cervical Screening Test every year to get points?

No. Once you have the Pap/Cervical Screening Test, you'll earn 1,000 points straight away, and automatically earn 1,000 points for the number of consecutive years following your screening (based on your recommended screening frequency). For Pap tests, you'll earn points for 2 consecutive years; for Cervical Screening Tests, you'll earn points for 5 consecutive years.

What is the pneumococcal vaccine?

The pneumococcal vaccine helps protect those deemed at-risk from pneumococcal disease. AIA Vitality awards 1,000 points to those deemed at-risk from pneumococcal (those aged 65 years + or as clinically appropriate)

What does clinically appropriate mean?

Clinically appropriate means as advised by an appropriately qualified medical practitioner.

How often can I complete the Self Skin Check and earn points?

You can complete it once a membership year to earn 1,000 AIA Vitality points.

Why are skin checks important?

Doing skin checks regularly can assist in the early detection and management of potentially dangerous lesions.

How do I fast forward the video?

To complete the skin check you'll need to watch the entire video, so fast forwarding it or skipping to the end isn't possible.

After completing my skin self-exam, I noticed something unusual, what should I do?

We recommend you consult with your health professional as soon as you can for advice - it's better to be safe than sorry. The video should not be a replacement for regular checks by your health professional.

How often can I complete my skin self-exam for points?

You can complete a skin check and watch this video as many times as you'd like. It's good to make this a habit too. We'll award you points for watching the video once per membership year.

I've paused the video on my iOS 11 device but can't resume playing. What's going on?

Press and hold the play button instead of tapping it. The video should resume playing.
 
Can I manually log my sleep each day?

No, the sleep tracking functionality in AIA Vitality reads the sleep data from AIA Vitality-compatible devices. The sleep data will be updated each time you sync your device within the AIA Vitality section of your Rest app.

I work shift work, will it still count my hours if I sleep during the day?

Yes. You get awarded points for cumulative hours of sleep across a 24 hour period (midday to midday).

Why can't AIA Vitality view sleep data from all devices that track sleep?

Not all personal fitness devices track sleep in the same way. AIA Vitality relies upon a "total sleep" figure that is sent from the specific device/app. Devices/apps where the sleep data is broken down into several different elements (some report it in segments) aren't able to provide this total figure to AIA Vitality.

How can I see how many hours of sleep I have actually had?

Please check the app (either your device's app or the app you're using to track sleep) to learn more about your sleep.

My device is showing that it's tracked my sleep - why isn't the data appearing in my AIA Vitality account?

There are two possible answers to this question. Firstly, please de-link, then re-link your device with your AIA Vitality account. If this doesn't work, please log into your personal fitness device account and ensure that you have permitted 'sleep' to be one of the things that your device/app tracks and reports on.
 

Rewards

What are Active Benefits?

AIA Vitality Active Benefits is about encouraging regular physical activity as we all need a little extra motivation sometimes! AIA Vitality sets you a weekly, personalised Active Benefits target, based on your current activity levels.

What do I get as my reward for meeting my target?

You’ll earn a $5 voucher each week when you achieve your Active Benefits points target for engaging in physical activity.  You can choose to take the $5 voucher at Boost Juice, HOYTS, iTunes or Woolworths – or you could choose to donate your $5 voucher to one of three Australian charities; Black Dog Institute, Cancer Council or Diabetes Australia.

Am I automatically included in Active Benefits?

You will need to opt-in to be part of Active Benefits – please visit the Active Benefits page in the AIA Vitality section of your Rest app.

How do I earn points?

You can earn AIA Vitality points each week by using a wearable fitness device (or using an app on your smartphone) that’s linked to your AIA Vitality profile – and/or visiting an AIA Vitality partner gym. Please note, AIA Vitality points awards for organised fitness events will not count towards your weekly target.

When does an Active Benefits week start?

Weekly target cycles run from midnight on a Monday until midnight the next Sunday (seven full days). Only eligible fitness activities completed in that period count towards the weekly target.

We allow until midnight on the Saturday following your target week for your exercise data to reflect. Your AIA Vitality points may not reflect right away, but as long as you have captured your points (synced your device/swiped your fob for each partner gym visit) within your target week and the data is received before the following Saturday midnight, your activities will count towards your target.

How will I know what my Active Benefits target is?

Every Monday you will receive a push notification via your Rest app. Open the app and check what your Active Benefits target is for the week.

How do I know if I have met my Active Benefits target and will I receive a reward each week?

If you meet your personalised Active Benefits weekly target, you will receive a notification via the app (or you can jump straight into the app to check). 

How can I use my $5 Active Benefits reward?

Make your selection (via the Active Benefits page in the AIA Vitality section of your Rest app) of one of the retailers or charities available to claim your reward. You are then able to use the $5 directly from your phone for each of the retailers or donate your $5 to a worthwhile cause. The process for each retailer is dependent on each of their own voucher redemption methods - Boost Juice and HOYTS use barcodes that can be used in store (HOYTS can also be used online), iTunes and Woolworths use code / PIN entry.

I've quit smoking, can I earn AIA Vitality points now?

If you have quit smoking for at least the last three consecutive months, you'll earn 1,000 AIA Vitality points by completing the non-smoker's declaration. If you claim to be a non-smoker, we have the right to require random blood tests to confirm that you are nicotine-free after you have earned the points.

I've completed the program but was unable to quit smoking. Can I get my money back?

Allen Carr’s Easyway to Stop Smoking offers a three-month money back guarantee if you do not succeed in quitting, provided that the following terms and conditions are met: you do not cancel, postpone or fail to attend any session or arrive over fifteen minutes late for any session; you attend at least two free back-up sessions within three months of the date of the first session. You will need to contact Allen Carr’s Easyway To Stop Smoking for the money back guarantee.

Can I do the course again?

There is no limit on the number of smoking cessation courses that you can register for at the discounted rate, provided the person attending the course is an AIA Vitality member. If your AIA Vitality membership is cancelled, you can continue on Allen Carr’s Easyway To Stop Smoking program, but will be required to pay the standard rate for any future payments.

How much does it cost an AIA Vitality member to join Anytime Fitness?

AIA Vitality members receive 10% off the RRP on standard memberships.  The RRP varies by club as clubs are independently owned and operated.  For more information about how to join an Anytime Fitness club, please visit the Anytime Fitness page in the AIA Vitality section of your Rest app.

How old do you have to be to join an Anytime Fitness club?

Persons (including AIA Vitality members) aged under 18 years old can only sign up to an approved club as outlined at www.anytimefitness.com.au/approvedclubs/approvedclubs

Can I join in person instead?

Yes. Go to your preferred gym and remember to bring the AIA Vitality Promo Code (AIAAnytime) and your AIA Vitality membership number with you!

How can I ensure I get my cashback each quarter?

Just visit the gym 24 times in 91 days (quarter) and you’ll get $100 cashback – that’s up to $400 cashback per year. You need to ensure you swipe your membership fob each visit, so each visit is accurately recorded and to be counted towards your minimum visit requirement. You can keep track of your gym visitation by checking the Anytime Fitness page in the AIA Vitality section of your Rest app.

Are there any other fees I should know about?

Standard gym key fee applies which allows you access to any of 480 clubs in Australia or 3500 clubs worldwide after 31 days in the home club. The Anytime Fitness membership fee is payable in advance on the first of every month and is collected by Anytime Fitness. If an AIA Vitality member joins part way through the month the member will pay a pro-rata amount for the remainder of that month. Please refer to your Anytime Fitness membership agreement for all the terms and conditions associated with your Anytime Fitness membership.

Why does pricing change depending on the club?

The membership price varies by club as clubs are independently owned and operated. Clubs will charge what is considered reasonable and appropriate as you have you have a variety of clubs to choose from. If you start training more regularly in a second club, your membership will transfer to that second club which then becomes your new home club - this means your membership rate might change. Check with your home club on the club transfer criteria.

Is there a minimum commitment?

Yes, you’ll need a minimum commitment of 12 months, billed monthly.

What happens when my initial 12-month membership is up?

After the initial 12-month term, the membership will move to a month to month agreement which can be terminated with a 31 day notice. You still enjoy all the benefits stated above.

How many points will I earn each time I go to the gym?

100 AIA Vitality points.  Please note that points earned via gym visits count towards your Physical Activity Points which are capped at 15,000 per membership year.

Can I get AIA Vitality Points if I go to an Anytime Fitness gym overseas?

Sorry, Anytime Fitness gyms outside of Australia don't support AIA Vitality points, cashback or additional benefits.

How is AIA Vitality working with the Dietitians Association of Australia (DAA)?

AIA Vitality provides you with an AIA Vitality Nutrition Assessment - which is a virtual consultancy (phone or video) with one of three (Sonya Douglas, Glenn Harry or Dr Chloe Sacks) AIA Vitality-affiliated Accredited Practising Dietitians (APDs) that will provide you with expert, individual nutrition advice. You can save 50% off the initial consultation with one of the AIA Vitality-affiliated APDs, and earn 1,500 AIA Vitality points per membership year. This special rate of $55 is available to all members, once a membership year.  For more information, please go to the AIA Vitality Nutrition Assessment pages in the AIA Vitality section of your Rest app.

What’s the discount I get on Fitbit devices?

AIA Vitality members receive up to 25% off selected Fitbit devices purchased online at the Fitbit store, accessed through the AIA Vitality section of your Rest app.

Looking for more information on linking your Fitbit with AIA Vitality?

You can find more about this on the link a device or app page.

I’m on the Fitbit website but can’t see my AIA Vitality discount. What’s wrong?

The discount is only available when purchased online at the Fitbit store, accessed through your AIA Vitality portal.

There’s a new Fitbit device available I’m interested in. Will my discount apply?

Any new, recently-launched (into the Australian market) Fitbit devices will take up to four weeks to appear as an AIA Vitality-discounted item in the Fitbit store.

How soon can I start earning points after I've signed up to Fitness First?

AIA Vitality points (earned with each visit) will only be allocated for gym attendance once the actual membership card is in use, which will become available for collection up to 14 days after you've signed up.

Are there any other fees?

You’ll need to pay a once-off joining fee when you join Fitness First. The Fitness First joining fee and personal training costs are excluded from the benefit. The fortnightly Fitness First membership fee is processed by Fitness First directly. Normal pro-rata billing applies if members join part way through a billing cycle.

How old do I have to be to join Fitness First?

If you're aged under 18 years old, you must be at least 14 years old to become a member and if under 16, a parent or guardian must sign your membership agreement and pre-exercise questionnaire.

How many points will I earn each time I go to the gym?

100 AIA Vitality points.  Please note that points earned via gym visits count towards your Physical Activity Points which are capped at 15,000 per membership year.

Which Fitness First Memberships are eligible for the AIA Vitality discount?

You can get 30% off Fitness First’s Passport, Platinum or Black Label membership fees. You can find more information on these memberships here.

When will I receive my 20% cashback?

To receive 20% cashback, you need to make sure you work out at Fitness First at least 24 separate days in a quarter and you will receive 20% cashback each quarter.  Cashbacks are paid in the month following the end of each calendar quarter.

Is there a minimum commitment?

Yes, you’ll need a minimum commitment of 12 or 18 months (depending upon membership type chosen), billed every fortnight.

How can I link my Garmin with my AIA Vitality account?

You can find more about this on the link a device or app page.

I’m on the Garmin website but can’t see my AIA Vitality discount. What’s wrong?

The discount is only available when purchased online at the Garmin store, accessed through the Garmin page in the AIA Vitality section of your Rest app. If the Garmin website is already open on your browser, please make sure you close your browser and enter a new session through the AIA Vitality section of your Rest app.

What discount do I get on JAGGAD gear?

AIA Vitality members receive 30% off JAGGAD gear purchased online at the JAGGAD store when accessed via the AIA Vitality section of your Rest app.

What payment methods does JAGGAD accept?

JAGGAD accepts Visa, MasterCard or PayPal

Can I return my JAGGAD purchases?

You can return any garment for a full refund if it is within 14 days of receiving the original order. However sale items cannot be returned.

I'm on the JAGGAD website, but I'm not seeing any discounted prices!

The discount is only available when purchased online at the JAGGAD store when accessed through the JAGGAD page in the AIA Vitality section of your Rest app.

How can I be in the draw to win each season?

Ensure you've at least reached Silver status before the end of the season (28 Feb, 31 May, 31 Aug and 30 Nov) and you'll automatically be in the draw. 

Do I need to fill in an entry form to be in the prize draw?

No, as long as your AIA Vitality status is Silver, Gold or Platinum, you'll automatically be included in the respective prize draw for each status. 

I'm on Bronze status - which prize draw will I be in?

Prize draws for the Seasonal Status Rewards are only for AIA Vitality members who are at Silver, Gold or Platinum status.  Keep earning points to reach Silver status before the next prize draw to ensure you're in with a chance to win!

I’ve only been a member for a few weeks/days before the end of the season and didn’t have enough time to reach Silver status – how is this fair?

Seasonal Status Rewards is a rolling competition for members to be rewarded for improving their health and wellbeing. As members can join at different times throughout the year, some members will have more time than others to reach the next seasonal draw. 

I've jumped two status levels since the last prize draw, does this mean I'm in two prize draws?

No, you'll be in the prize draw for the most recent status you have attained. If you've moved from Silver status to Gold, then to Platinum within one season, you'll be in the Platinum draw only. 

What are the prizes?

Each season, there will be a total of 45 prizes up for grabs - made up of 15 prizewinners in each of the Silver, Gold and Platinum AIA Vitality status levels.  
 
Status Points required
Bronze 0
Silver 10,000
Gold 20,000
Platinum 30,000
 
 
 
Status Number of prizes each season Value of each prize
Silver 15 $200
Gold 15 $300
Platinum 15 $500
 
 
 
Each prize winner will be able to choose their respective voucher from iTunes, Woolworths or HOYTS. 

How are the prizes sent to winners?

The vouchers will be sent to members via an email to their AIA Vitality registered email address - members must be able to access this email address to be able to claim their prize. The email will contain instructions as to how the prizewinner needs to select and claim their voucher as an electronic gift card.  There will be no physical vouchers sent to prizewinners.  

When will I receive my prize?

Winners will be notified via email in the three weeks following the prize draws that happen at the end of each season.  

How do I claim my prize?

Once you have received the email notifying you that you're a prizewinner, you will need to follow the instructions in the email to select and claim your prize as an electronic gift card.  Please note that there will be no other way for us to send you your prize - there will be no physical vouchers issued as prizes.

How long do I have to claim my prize after I've been told I'm a winner?

You must claim your voucher reward within 6 months from the date of the notification email.  This means that you must click on the link in the email to select the voucher you would like, iTunes, Woolworths or HOYTS within six months of the date of the notification email.  The actual expiry date of the voucher you select will vary - iTunes and HOYTS vouchers have a validity of three years.  Woolworths vouchers have no expiry date. 

How long will my prize voucher be valid for?

iTunes and HOYTS vouchers are valid for three years.  Woolworths vouchers have no expiry date. 
 
What are the full terms and conditions of the competition?

See https://resources.aia.com.au/rs/482-ROS-457/images/AIA-Vitality-Seasonal-Status-Rewards-Terms-%26-Conditions.pdf for full terms. Open to all AIA Vitality members in Australia who are deemed an eligible entrant. All entrants may enter as many times as they like provided that each entry is unique. Competition opens 01/09/18 at 12:01 AM and closes 31/05/19 at 11:59 PM. Winners drawn 07/12/18, 08/03/19, 07/06/19 at 01:00 PM at Permitz Group, 2.03 /4 Ilya Avenue Erina NSW 2250.The total prize pool valued at up to $60,000 (incl.GST). Winners notified by email and published online at AIA.com from 12/12/18, 13/03/19 and 12/06/19 for 28 days. The Promoter is AIA Australia Ltd (ABN 79 004 837 861) of Level 6 509 St Kilda Road, Melbourne, VIC 3004. Authorised Under: NSW Permit No. LTPS/18/26137. ACT Permit No. TP 18/01305. SA Licence No. T18/1198.
 

Can I join in person instead?

At the moment we only support signing up for Virgin Active online in order to activate your discount. Simply click on the link to complete your sign up.

Are there any other fees?

You will need to pay the pro rata membership fees to the next billing date when you sign up. After this initial payment, your membership fees will be debited every two weeks.

How long will it take for my AIA Vitality points to appear?

Your points will be reflected on your account within 48 hours after your gym visit.

Data

You can choose which parts of the AIA Vitality program that you participate in, which includes the amount of data that you would like to provide to AIA Vitality. Please note that this may mean you may not be able to participate fully in some parts of the program including online and offline health checks and earning physical activity points through connected apps and fitness devices. 
 
The data that AIA Vitality collects is used to administer the program to members. This data includes enrolment data, health metrics (BMI, blood pressure, cholesterol and glucose). For more information you can refer to ‘AIA Vitality members (including former and potential AIA Vitality members)’ in the AIA Privacy Policy here: http://www.aia.com.au/en/individual/index/privacy-policy.html
The Privacy Policy for AIA Australia (including AIA Vitality) can be found here:  http://www.aia.com.au/en/individual/index/privacy-policy.html. AIA Vitality does not send or store any personally-identifiable information (PII) off-shore. All data that is stored by AIA Australia is stored in Australia.
As part of your participation in the AIA Vitality Program, you may provide medical and health related information directly to us. We will take steps to ensure that such information is kept separate from our underwriting and claims departments who are responsible for any future underwriting or claims decisions.
 
If you apply for insurance cover (including increased or varied cover), you are therefore still obliged to disclose all relevant information in your application in accordance with your statutory duty of disclosure. To the maximum extent permitted by law, we will not be deemed to have knowledge of any AIA Vitality Program related information in respect of our underwriting functions.
 
Medical and health related information may also be recorded in your medical record by a medical or other health professional who you engage to undertake an activity through the AIA Vitality Program. That medical record information may later be provided to our underwriting or claims department in certain circumstances (for example as part of an underwriting or claims process where you authorise us to receive medical information from your health professionals).
 
AIA Vitality does not share member data with third parties, other than to support participation in the AIA Vitality program.  If you choose to use or acquire a specific product or service from one of AIA Vitality partners, you may be required to provide necessary personal data directly to the relevant partner.
As part of your participation in the AIA Vitality Program, you may provide medical and health related information directly to us. We will take steps to ensure that such information is kept separate from our underwriting and claims departments who are responsible for any future underwriting or claims decisions.
 
If you apply for insurance cover (including increased or varied cover), you are therefore still obliged to disclose all relevant information in your application in accordance with your statutory duty of disclosure. To the maximum extent permitted by law, we will not be deemed to have knowledge of any AIA Vitality Program related information in respect of our underwriting functions.
 
Medical and health related information may also be recorded in your medical record by a medical or other health professional who you engage to undertake an activity through the AIA Vitality Program. That medical record information may later be provided to our underwriting or claims department in certain circumstances (for example as part of an underwriting or claims process where you authorise us to receive medical information from your health professionals).
 

Copyright © 2019 AIA Australia Limited ABN 79 004 837 861 AFSL 230043. This information is current at the date of issue and is subject to change. For the most up to date information on the terms and conditions of AIA Vitality partners, and to view the benefits and rewards and AIA Vitality Terms and Conditions and Benefit Guides, go to the AIA Vitality section of the Rest App. For member queries, contact our member service team on 1300 213 411.

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