How do I

These are some questions frequently asked by members when managing their super.

General

Industry funds are run to profit members, don’t pay commissions to financial advisers and offer competitive fees – which could mean more money for you when you retire.

Industry funds were originally established to manage super contributions for a particular industry – for example, Rest was established as the super fund for retail industry workers. However, these days most industry funds are open to everyone.

Yes. Rest is an industry fund run to benefit its members, with low fees and competitive long term performance. Rest doesn't pay commissions to financial planners which means more money for you when you retire.
To discuss account-specific information, we need the account holder present regardless of their age to give verbal consent over the phone. This is to safeguard their privacy. For ongoing enquiries, we recommend written authorisation from the account holder.

Super is money you save throughout your working life in a super account. Generally, you can only access super when you reach preservation age. So even though it may be a while before you can spend it, understanding your super early will give you greater control and the confidence to make the best financial choices for you.


In a nutshell super is generally
  • 9.5% - of your salary or wages is paid by your employer into your super account
  • 15% - tax rate applied to before tax contributions to your super account
  • $25,000 – how much can be added to your super in before-tax contributions for the 2017/18 financial year without paying extra tax.

Super and employment

Your employer is required to pay the Superannuation Guarantee which is currently 9.5% of your salary or wages to your super fund.
Of course! Just complete the Online Form and ask your new employer to pay your super contributions to your Rest account.

If you’re consolidating other super into Rest, or have changed jobs, you might need some of these numbers to help you complete the necessary forms.

Did you know that when it comes to long-term performance, Rest’s Core Strategy has been ranked No. 1 more times than all other super funds put together, when compared to similar options of other funds surveyed monthly over rolling 10 year periods.1

ABN
62 653 671 394 - Rest Retail Employees Superannuation Trust (Rest)

SPIN / USI number
RES0103AU - Rest Super or Rest Corporate
RES0101AU - Rest Select
RES0104AU - Acumen
RES0102AU - Rest Pension

MySuper Product Unique Identifier
62 653 671 394 831

1.  Returns for peer comparison funds over 10 year period sourced from SuperRatings Fund Crediting Rate Survey – SR 50 Balanced (60-76) Index, June 2016. Returns are net of investment fees, tax and implicit asset-based administration fees. Explicit fees such as fixed dollar administration fees, exit fees, contribution fees and switching fees are excluded. Ratings or investment returns are only one factor to consider when deciding how to invest your super. Past performance is not an indicator of future performance. SuperRatings Pty Limited does not issue, sell, guarantee or underwrite this product. Go to superatings.com.au for details of its ratings criteria.

Accessing your super

Typically no. Your super is designed to save retirement and is generally accessed when you reach preservation age. However, in approved medical circumstances, Rest may release some or all of your funds to you. Rest will not release funds due to financial hardship.
Communicate with Rest on the best next steps once you reach preservation age.

Managing your super

By clicking here we can help you find your member number.

To check that your account details are up-to-date simply login to MemberAccess, click on the 'Member' tab followed by the 'Personal Details' tab. Then all you need to do is edit the details that require updating.

Most members will have insurance cover. To find out what insurance you have, login to MemberAccess and click the 'Insurance' tab. If you haven't registered for MemberAccess we can confirm your insurance details over the phone - 1300 300 778.

For most people, there is no access to your super before you reach your preservation age. This is to help ensure you have enough money saved for retirement.

However, if you haven’t reached preservation age, there are a few specific circumstances that may allow you to access your super:

  • The Australian Government Department of Human Services (DHS) administers compassionate claims on behalf of the Commonwealth Government
  • Severe financial hardship - Rest does not allow early release of your super on these grounds
  • Total and Permanent Disablement or Terminal Illness
  • Temporary resident departing Australia
For more information on accessing your super early, read our factsheet.

To notify Rest of your claim, call 1300 300 778 or request a call back by sending us a message on this page.

For more information visit the Insurance and Claims pages in the Manage section of our website.

Insurance

To check, and where applicable, change, cancel, increase or decrease your cover options, just login to MemberAccess.
Click the Insurance tab and explore your options.

To notify Rest of your claim call 1300 300 778 or Request a call back.

For more information click here

The insurance claims process goes through several stages:

  1. Submit claim forms
  2. Insurer assessment
  3. Insurer decision
  4. Trustee decision
  5. Decision notice
Refer to the claims factsheets for more information on the process including examples.
 

For information on your particular circumstances contact us on call 1300 300 778 or Request a call back.

You can write to the Rest Complaints Officer and request a review of your claim at any stage. You should provide any new evidence you obtain to support your case.

If you remain unsatisfied with the outcome of the complaint review, you can lodge a complaint with Australian Financial Complaints Authority (AFCA) at afca.org.au or phone 1800 931 678.

If you require any additional information about the Rest complaints handling process please refer to the concerns and complaints page at rest.com.au/contact-us/lodge-a-complaint, alternatively you can contact us on 1300 300 778.

Assessment of your insurance claim is based on the facts of your particular circumstances such as, whether you have insurance at the time, and if your condition is proven and covered.

Rest is here to help you process your claim all you need to do is contact us directly.

If you need to begin the process of making an insurance claim click here

This website is provided by Retail Employees Superannuation Pty Limited ABN 39 001 987 739, AFSL 24 0003, trustee of Retail Employees Superannuation Trust ABN 62 653 671 394, of which Rest Super, Rest Corporate, Rest Select, Rest Pension and Acumen are part. It contains general advice that has been prepared without taking account of your objectives, financial situation or needs. Before acting on the information or deciding whether to acquire or hold a product, consider its appropriateness and the relevant Product Disclosure Statement (PDS), which is available on this website.

Rest Advice is provided by Rest advisers as authorised representatives of Adviser Network Pty Limited AFS Licence 232729 ABN 25 056 310 699

Awards and ratings are only one factor to consider when deciding how to invest your super. Further information regarding these awards can be found at Rest.com.au/about-Rest/awards. Past performance is not an indicator of future performance. SuperRatings Pty Limited does not issue, sell, guarantee or underwrite this product. Go to www.superratings.com.au for details of its ratings criteria. For further information about the methodology used by Chant West, see www.chantwest.com.au