Reporting Analyst

Full-time - Sydney

Date posted
17 October 2021
Applications close
14 October 2021
  • Work with purpose – where your contribution has impact
  • Flexible working as standard
  • Further develop your skills and career

About Us

As one of Australia’s largest profit-to member superannuation funds, our mission is to help our members achieve their personal best retirement outcomes. Rest supports over 129,000 contributing employers, around 1.8 million members and has more than $60 billion of funds under management.


Our team at Rest enjoy a positive culture built around our core values “The Rest Effect”. We seek excellence in everything we do, are dynamic and innovative in the way we work, are always accountable, we are champions of our members and we succeed together.

About the Job  

Innovation and Transformation are accountable for planning and preparing the organisation for the future through strategic technology innovation as well as charting our business strategy and executing for today and tomorrow.

The Service Management Systems Support & Reporting Specialist is responsible for the administration, support, improvement of Service Management Systems. Along with analysing, reporting and presenting insights and data for all I&T Operational requirements.

Key responsibilities include:
  • Establish requirements and conduct analysis to develop high quality reporting and dashboards relating to IT Service Operations
  • Utilise tools such as Excel, PowerPoint, Microsoft Power Bi or Tableau to prepare and present the reports and data
  • Coordinate with business stakeholders and vendors on key reporting items
  • Deliver daily, weekly, monthly operational and APRA audit related reporting and documentation
  • Analyse and report on patterns and trends to improve service delivery
  • Administer and maintain our Service Management Systems
  • Work closely with the Incident and Problem Manager, Change and Release Manager to develop and implement enhancements to our ITSM systems, catalog and processes
About You: 

We are looking for a proactive and self-motivated specialist to join the Application Services Team. You enjoy utilising your reporting skills take pride in delivering information. You are an independent worker, with the ability to meet deadlines within short time frames and to manage changing priorities.
  • Relevant tertiary or technical qualifications.
  • ITIL V3 or 4 Foundations
Required experience, understanding or credentials including:
  • Experience with Implementation, administration, support, and improvement of Service Management Systems such as Axios Assyst or ServiceNOW
  • Recent working experience with data visualisation tools such as Power BI or Tableau
  • Proven experience in IT Service Management in an ITIL-aligned environment
  • Experience with JIRA and Confluence is desirable as is experience with Agile methodologies and ways of working
  • Experience presenting and actioning audit items
  • Excellent oral and written communication skills with the proven ability to liaise and negotiate
  • effectively with people internal and external to the organisation
  • Demonstrated experience and ability to operate collaboratively in a team, contributing positively to team operations and working relationships
At Rest we believe that everyone has the power to make a difference and we offer an inclusive and diverse environment that values the qualities and backgrounds that our people bring to the team. We encourage open and diverse thinking, collaboration, innovation and high performance.


We value and support our team members by offering a great range of benefits, including but not limited to; 
  • flexible work environment
  • an open plan and modern office 
  • health and wellbeing programs
  • tailored development plans to support you to achieve your personal best career outcome 
If this sounds like you, apply now by submitting your resume and an optional covering letter summarising your experience and outlining why you are interested in the role or email   

To learn more about your next opportunity at Rest visit

Please note only people with the right to work in Australia will be considered. 
To apply, click on the “Apply Now” button, fill in the form, attach your CV and cover letter addressing the points above. We look forward to hearing from you.