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Income Protection (IP) Claims

If you become sick or injured to the extent that you are absent from work for a prolonged period, Income Protection (IP) cover allows you to claim an insurance benefit from Rest.

What’s an Income Protection benefit claim?

Income Protection (IP) cover provides you with an income stream in the event that you’re unable to work for an extended period due to injury or sickness.
Our IP benefit aims to protect you financially by providing you with a monthly income which allows you to continue to pay living expenses, debts and treatment costs, and focus on your recovery.

Am I eligible for an IP benefit?

You may be eligible to receive an IP benefit if you’re medically certified as disabled (either total disability or partial disability) continuously for more than the relevant waiting period that applies to you, subject to meeting certain eligibility criteria. If you think you may be eligible for an IP claim then it’s important you contact us as soon as possible.

What do I need to do to make an IP claim?

If you believe you may be eligible to claim an IP benefit, follow the following steps below to start your claim process:
Step 1:
You’ll need to have some basic information on hand before calling us. This will help us assess your eligibility. Have ready:
  • Your Fund member number
  • Your Last Day Actively at Work (LDAW)
  • The date you first consulted a doctor for the condition
  • Details of your employer(s) up to 12 months prior to LDAW including:
    • Contact person
    • Phone number
    • Address
    • Email address.

Step 2:
Call us on 1300 300 778 to start the conversation and obtain a claim form.

Step 3:
Complete and return the claim form and supporting documentation.

This website is provided by Retail Employees Superannuation Pty Limited ABN 39 001 987 739, AFSL 24 0003 (Rest), trustee of Retail Employees Superannuation Trust ABN 62 653 671 394 (Fund), of which Rest Super, Rest Corporate, Rest Pension and Acumen are part. It contains general advice that has been prepared without taking account of your objectives, financial situation or needs. Before acting on the information or deciding whether to acquire or hold a product, consider its appropriateness and the relevant Product Disclosure Statement (PDS), which is available on this website. The cost of providing financial services is included in the fees in the Fund as disclosed in the relevant PDS. Rest and the Fund do not charge any additional fees or obtain any commissions for the advice provided. Rest’s employees are paid a salary and do not receive any commissions. They may receive a performance related bonus that takes into account the financial services provided. Super Investment Management Pty Limited (ABN 86 079 706 657, AFSL 240004), a wholly owned subsidiary company of Rest, manages some of the fund’s investments. Apart from this, Rest does not have any relationships or associations with any related body corporate or product issuer that might reasonably be expected to be capable of influencing Rest in providing financial services.

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