Head of Digital Risk

Full-Time - Sydney

Date posted
20 September 2020
Applications close
2 April 2020
  • Manage Digital & Data Risk
  • Work for leading industry fund
  • Flexible working & great culture

Are you looking for a leadership role in Digital & Data driven Risk Management? Looking to work with exceptional leaders?

About Us
As one of Australia’s largest profit-to member superannuation funds, our mission is to help our members achieve their personal best retirement outcomes. We work with 176 thousand employers and have over 1.9 million members playing a role in the futures of around one in six working Australians.

Our team at Rest enjoy a positive culture built around our core values “The Rest Effect”. We seek excellence in everything we do, are dynamic and innovative in the way we work, are always accountable, we are champions of our members and we succeed together.

About the Job
Your role as the Head of Digital Risk, will be based within the Member Engagement team, whose scope includes digital services (app, website, livechat, chatbot), design of member experience for assisted channels (e.g. call centres), member communications and marketing, customer analytics and data, and member segment strategy.

Working closely with the Member Engagement leadership team, you will identify risk and improve the control environment, providing assurances that our internal and external operations are conducted in line with our risk appetite while also maximising and improving the member benefits of improvement engagement with their super and insurance, especially via digital channels and data-driven marketing and member communications.

Key responsibilities include:

  • Provide strategic process and thought leadership on proactive risk management strategies, plans, and actions in the context of the current, emerging, and future member engagement environment.
  • Implementing the Risk management Framework.
  • Identification and creation of appropriate controls and standard operating procedures when needed including enhancement of existing risk monitoring.
  • Undertake activities to ensure policies and procedures are appropriately embedded into business operations.
  • Monitor risk and perform Control Self-Assessment, identifying any issues / controls gaps and address root cause by improving controls.
  • Proactively manage open issues including audit issues and incidents ensuring that the business is on track with remediation and providing timely responses.
  • Complete end to end processing for all raised incidents, including root cause analysis, systems and reporting, and post review.
  • Leading the review of outsourced providers systems and processes to ensure compliance with our standard operating procedures and risk control measures.
  • Establish and lead the First Line of Defence Risk / incidents Forum.
  • Act as the lead for the Business/Line management in driving risk culture.
  • Preparation of risk materials and content for various Line 1 risk forums.
  • Preparation of risk content for ELT and ARCC meetings.

About You:

  • Proven experience in operational risk, compliance management, or legal/regulatory management, ideally in a financial services business.
  • Minimum three years’ experience defining and managing control and compliance processes within a digital or data-driven marketing function.
  • Strong understanding of key legislative and regulatory standards and instruments.
  • Experience in performing control self-assessment and control design and application.
  • Experience and understanding of compliance obligations/requirements and the identification of relevant controls to address obligations.

At Rest we believe that everyone has the power to make a difference and we offer an inclusive and diverse environment that values the qualities and backgrounds that our people bring to the team. We encourage open and diverse thinking, collaboration, innovation and high performance.


We value and support our team members by offering a great range of benefits, including but not limited to;

  • flexible work environment
  • an open plan and modern office
  • free fruit
  • health and wellbeing programs
  • tailored development plans to support you to achieve your personal best career outcome

If this sounds like you, apply now by submitting your resume and an optional covering letter summarising your experience and outlining why you are interested in the role or email careers@rest.com.au

To learn more about your next opportunity at Rest visit  http://www.rest.com.au/about-rest/careers

Please note only people with the right to work in Australia will be considered. 

To apply, click on the “Apply Now” button, fill in the form, attach your CV and cover letter addressing the points above. We look forward to hearing from you.