How do I?

These are some questions frequently asked by employers when managing employee super.

Managing super

If you have employees with existing Rest accounts, they’ll need to supply us with specific information, and we’ll link them to your business.  Follow these easy steps:
 
  1. have your employee complete the Standard Choice Form and give it back to you.
  2. enter the details they’ve supplied in EmployerAccess or in your next contribution payment including the employee’s:
  • employee’s Rest member number
  • employee’s full name
  • date of birth
  • gender
  • residential address
  • email
  • mobile number
  • date they began employment with you
  • employee’s TFN if they’ve supplied it for employment purposes
  • salary (for insurance calculations for Rest Corporate members)
  • Occupational category (for insurance calculations for Rest Corporate members)
Once you’ve added your new employee online, we will send them a welcome pack and login details to complete the application process.
Add the employee’s details into EmployerAccess or in your next contribution payment including the employee’s:
  • employee’s full name
  • date of birth
  • gender
  • residential address
  • email
  • mobile number
  • date they began employment with you
  • employee’s TFN if they’ve supplied it for employment purposes
  • salary (for insurance calculations for Rest Corporate members)
  • occupational category (for insurance calculations for Rest Corporate members)
Once you’ve added your new employee online, we will send them a welcome pack and login details to complete the application process.
You’re not required to pay super for employees on unpaid leave, but you must advise us before their leave commences in order for Rest to maintain their insurance (if any) and to adjust their accounts for insurance and administration charges. You can advise us of an employee going on unpaid leave in EmployerAccess.
If an employee passes away, please call 1300 305 775 9am to 5pm weekdays to report the death and to find out how the employee’s beneficiaries can claim their benefit.
An employer default fund is the super fund that you pay an employee's SG contributions if they don’t nominate their own fund. The default super fund that you choose must be a complying fund, which is one that satisfies the requirements under superannuation law and be registered by the Australian Prudential Regulation Authority (APRA) to offer a MySuper product.

To add a SMSF member, you will need to complete the following steps:

      Login EmployerAccess > Employee Management
      > Add new employee

      Then select the radio button for “Another Fund”

      Then you will be prompted to enter mandatory details
      for the SMSF: Fund name, Australian Business Number
      (ABN), Electronic Service Address (ESA), banking details
       of the SMSF and email address.

      Select ‘Continue’ and confirm the details entered by
      selecting ‘Confirm’.

If you require further assistance, please phone the SCH Online Support Team on 1300 855 935.

Where errors occur, you can request an adjustment of super payments made to Rest, such as changing how a payment was allocated or getting a full or partial refund of a contribution payment. To request a contributions refund, simply contact us on 1300 305 775 between 8:00am to 8:00pm Monday to Friday.
When you become aware of an employee’s change of address, you can advise us through EmployerAccess:
   
     Login > Employee Management > Manage Employees

You can also supply this information on your next contribution file. It is important for you do this, as we update our records based on the most recent information provided to us. If your records are out of date, member information may be posted to their old address.
 

For Rest to update an employee’s name change, you must provide a copy of a document from Births, Deaths and Marriages registration office:

     •  Marriage certificate

     •  Deed poll

     •  Change of name certificate

Email this to: employer.contact@rest.com.au  

Paying contributions

You can pay contributions by BPAY®, EFT or Authorised Bank Transfer and enter supporting information via EmployerAccess. Visit EmployerAccess for details on our payment options.

® Registered to BPAY Pty Ltd ABN 69 079 137 518
Rest recommends making monthly payments. Employers that aren’t required to contribute on a monthly basis under an award or industrial agreement can choose to make quarterly contributions. The SG deadline date is set 28 days after the end of each quarter (28 October, 28 January, 28 April, 28 July).
You’ll need to lodge a SG Charge Statement with the The Australian Tax Office (ATO) and pay a penalty. It will include the SG shortfall, interest and an administration fee which is not tax deductible and will result in an added expense to your business.
Ordinary time earnings (OTE) are generally the amount your employee earns for their ordinary hours of work. It includes things like commissions, shift-loadings and allowances, but doesn't include overtime payments.
Yes, it’s important when making contributions these are reflected on you and your employees’ accounts even if the employee is not entitled to a Superannuation Guarantee contribution, particularly if contributions are made via a Clearing House as nil contributions are not forwarded to a superannuation fund.
 
Processing a nil contribution for your employees will also remove these employees from future payment reminder notifications from Rest. You can submit your nil contribution online by logging in to EmployerAccess and by following these simple steps:
 
1. Submit these details through the ‘Manual Grid’ option.

2. Ensure the contributions remain defaulted to $0.00 (nil)
    and select ‘Continue’.

3. This will take you to the ‘Summary Page’ and select
     “Continue to ‘Payment Details’.

4. You are required to select BPAY® as the payment option.

5. Select ‘Confirm Payment’ for the $0.00 contribution to
    be authorised.

6. Your contribution can be found in the ‘Completed
    Contributions’ menu once finalised
 
® Registered to BPAY Pty Ltd ABN 69 079 137 518
 
You can submit your contribution online by login to EmployerAccess and by following these simple steps:

   1. Load your contribution data either through the Import File
       (Custom file or SAFF) or Manual Grid options.

   2. Select the contribution month(s) required to be paid or
       ‘Create Additional Contribution’ if necessary.

   3. Enter your contribution amounts and select the ‘Continue’
       button.

   4. This will take you to the Summary Page where you can
        check and confirm what has been submitted.

   5. Then you can either ‘Adjust Payment Detail’ if needed, or
        select on the ‘Continue to Payment Details’.

Update company details

To check your company details, you can do this by logging into EmployerAccess.

To update your Business Registered Name and/or Trading Name you will need to send an email to  employer.contact@rest.com.au containing a copy of the confirmation of business name certificate from ASIC and the details you require updated.

If however there has been a change in business structure and a new Australian Business Number (ABN) is issued, a new employer account will need to be created. Email us at employer.contact@rest.com.au  confirming the date of this change and ensure all contributions for your employees are paid up until the date of change.
 

In order for Rest to update your account information we require this request in one of the following formats:

    • By logging into EmployerAccess. Simply select on the ‘My
      detail’s’ tab and select from the drop down menu ‘Manage
      Contacts’; or

    •  An email from a business email address containing a
       business signature. (This cannot be a gmail or hotmail
       address); and/or

    •  An email containing a copy of the confirmation of
       business name certificate from ASIC along with
       the details you require updated. Email your documents
       to employer.contact@rest.com.au  or you can talk to us
       online via Live Chat at rest.com.au weekdays 8am-10pm
       (AEST) and 9am-6pm (AEST) on Saturdays.

Email us at employer.contact@rest.com.au  confirming the date your business was sold or ceased trading. All contributions for your employees must be paid up until the date of sale or when trading ceased.

SCH Online/Clearing House

SCH Online is a SuperStream compliant online system to submit your super contributions to multiple super funds (including Rest) using one data file and one payment. SCH Online then distributes payments and instructions to Rest member accounts and to funds outside of Rest, on your behalf. SCH Online is a third party clearing house provided fee-free to Rest employers.
If you have already joined Rest and are registered for EmployerAccess, you simply need to follow these steps:

       Login > My Details> Manage Preferences
       Then follow the prompts to enable your SCH Online
       account access.

If you are not already registered to EmployerAccess, click here for details on how to register. Before you start making payments, you simply need to enter the details and super fund of choice for each of your employees (a one-off process). Then you just make a single payment each super period and the clearing house takes care of the rest. A payment and notification is sent on your behalf to each of the super funds you’re making payments to.

You’ll find everything you need to know about setting up your SCH Online account in the SCH Online

      – Product Disclosure Statement click here to download
With SCH Online, you can pay super to all your employees, no matter which fund their super is with, in one convenient online session. SCH Online then distributes payments and instructions to Rest member accounts and to funds outside of Rest, on your behalf.
SCH Online is provided fee-free to Rest Employers.
You can still make your monthly/quarterly contributions to Rest through another clearing house system.
Spend more time on your business and less time doing administration.

This website is provided by Retail Employees Superannuation Pty Limited ABN 39 001 987 739, AFSL 24 0003, trustee of Retail Employees Superannuation Trust ABN 62 653 671 394, of which Rest Super, Rest Corporate, Rest Select, Rest Pension and Acumen are part. It contains general advice that has been prepared without taking account of your objectives, financial situation or needs. Before acting on the information or deciding whether to acquire or hold a product, consider its appropriateness and the relevant Product Disclosure Statement (PDS), which is available on this website.

Rest Advice is provided by Rest advisers as authorised representatives of Adviser Network Pty Limited AFS Licence 232729 ABN 25 056 310 699

Awards and ratings are only one factor to consider when deciding how to invest your super. Further information regarding these awards can be found at Rest.com.au/about-Rest/awards. Past performance is not an indicator of future performance. SuperRatings Pty Limited does not issue, sell, guarantee or underwrite this product. Go to www.superratings.com.au for details of its ratings criteria. For further information about the methodology used by Chant West, see www.chantwest.com.au